Domain owner not active, and can’t remember password or has acess to his e-mail.

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  gustavoberg · Member · Nov 20, 2018 at 10:46 pm

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  We have a problem! Our domain can only be renewed by one of our admins. That particular admin does not remembers his login and his contact info is not correct and mail address is an old one that he no longer has access to. I just give someone money so we at least can keep the domain?! Or perhaps transfer the domain to another admin?

  The blog I need help with is: (visible only to logged in users)

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  staff-zinnia · Staff · Nov 21, 2018 at 4:15 pm

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  Howdy –

  What is the domain in question? Happy to take a closer look at the account.

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  gustavoberg · Member · Nov 21, 2018 at 10:29 pm

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  The domain is allezfaktforening.com. The blog above is wrong it’s alllezfaktforening.wordpress.com

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  supernovia · Staff · Nov 22, 2018 at 2:14 am

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  Thanks @gustavoberg. This will be a bit tricky; we’ll need to help the admin regain access to the account, then update the email, then verify it so it can be reactivated. We’ll reach out via email for the first steps.