Domain paid for by direct debit but not renewed

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  emmanuelledionnet · Member · Oct 6, 2024 at 5:01 pm

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  Hello I have been subscribed to the premium plan for the hosting of my website for 5 years with an automatic renewal on October 1st. I was charged and invoiced on September 1, 2024 for this renewal with the domain name. But I noticed yesterday that it no longer works and is no longer accessible online. The associated email address also no longer works. I contacted support through the website but I don’t have a response. I contacted wordpress by email but I don’t have an answer either What can be done to unblock this situation as soon as possible? Thank you for your answer Emmanuelle

  The blog I need help with is: (visible only to logged in users)

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  contact3abc37db4c · Member · Oct 7, 2024 at 5:18 am

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  please answer

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  emmanuelledionnet · Member · Oct 7, 2024 at 11:27 am

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  Can you help me please?

  thanks

  Emmanuelle

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  emmanuelledionnet · Member · Oct 7, 2024 at 8:43 pm

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  Nobody can help me?

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  walter168 · Member · Oct 8, 2024 at 7:22 am

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  Can anyone answer ? Thank you .

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  emmanuelledionnet · Member · Oct 8, 2024 at 12:11 pm

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  What happens with domain renewals? Please help me!

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  emmanuelledionnet · Member · Oct 8, 2024 at 7:56 pm

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  I need staff, please!

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  emmanuelledionnet · Member · Oct 9, 2024 at 8:00 am

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  Can you help me please?

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  themagicrobot · Member · Oct 9, 2024 at 8:23 am

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  What is the full URL of the site that is offline? Can you see the site/domain in the dashboard of this account you are posting from as emmagenealogie.wordpress.com loads fine. Do you perhaps have another account? This thread has been tagged with “modlook” so a member of staff should reply here. If you were contacting staff from an account with a paid upgrade you should have received a reply by now. If you have a free account then this is where you get directed to.

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  emmanuelledionnet · Member · Oct 9, 2024 at 8:41 am

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  Thank you for your answer. I paid for a Premium version and a domain, my site is in Premium version but WP didn’t pay for the domain. So I lost my domain and I can’t use it anymore. My email (email visible only to moderators and staff) and accessing my site with domaine.fr is not working. WP support hasn’t answered my calls for a week!

  I’m patient but I’m starting to feel the anger rising

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  emmanuelledionnet · Member · Oct 9, 2024 at 5:13 pm

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  PLEASE

  I am desperately waiting for any sign that someone is working on the issue.

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  aisajib · Member · Oct 9, 2024 at 5:18 pm

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  Hi there!

  I’m sorry for the delay in responding. I saw that you contacted us directly as well. I’m investigating this right now and will reply to you shortly. If you don’t see my response on your dashboard for a while, it will be sent to you via email.

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  emmanuelledionnet · Member · Oct 9, 2024 at 5:22 pm

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  Thanks, I’m just very afraid of losing my domain name and having to pay to find it back.

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  aisajib · Member · Oct 9, 2024 at 5:57 pm

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  No worries! I just replied to you, which has already been sent to your email (email visible only to moderators and staff) – Please check the inbox, and you can reply there or on your WordPress.com dashboard.

  We’ll continue the conversation there to avoid duplicating efforts. Thanks!