Domain problem
-
Hi I have been complaining for more than than a week now about a domain that I registered. I tried everything but could not change the primary domain to the registered, so I removed the registered domain and now I’m asking back for a refund to upgrade thanks
-
Hi there,
If you register a domain with WordPress.com without a plan, you cannot make the domain primary.
One of the features of all of our paid plans is to allow users to set their custom domain as primary. If your custom domain is not primary, people will still end up at your site if they type your custom domain into the address bar.
For more information, please visit:
https://wordpress.com/support/domains/#set-a-primary-address
If you would still like the refund processed, I’d be happy to take care of that for you, but I wanted to let you know this in case you would prefer to purchase a plan to make the domain primary.
Thanks,
-
Hello everyone
Yesterday I complained about a domain problem, someone on the forum respond to my message and explained me properly how everything work, because of misunderstand I end up removed the domain. so what I’m asking now instead refund the money how wordpress could reactivate the domain or even if I of to change name thanks -
Hi @lewisoem, I found the old thread and merged your new one into it.
We’re happy to help you sort this out. We just need to know what you want to do.
Do you want to:
1) Restore the domain and use it with a site here on our servers
2) Restore the domain to use it elsewhere
or
3) Get a refund and wait until the domain is released so you can use it elsewhere?
Let us know and we’ll proceed accordingly. Please just respond directly to this thread rather than creating a new one. Thanks!
-
Hi Supernovia..
Good morning I really appreciate your help and the quick respond. I would rather to stick with the first option and them later an I’ll upgrade to the premium. there is also two other question I would like to ask you,
1 crowd signal when I first set up the account the email used I don’t have access any more because it was change would that be a problem ?
and 2 do I of to upgrade to a premium before I can access more featureThanks
-
Hi there,
I have restored lewis-oliver.com back to your account.
1 crowd signal when I first set up the account the email used I don’t have access any more because it was change would that be a problem
You can use your WordPress.com account to log in to Crowdsignal.
2 do I of to upgrade to a premium before I can access more feature
Yes, you need to upgrade to a Premium plan to access its features. You can see that plan’s features here:
-
Hi thanks for restoring my domain, as I said in my previous message that I’m thinking of upgrade.
now would it be possible to upgrade to the premium without losing the money I paid for my domain or that would go toward it because this domain it’s not even a month old thanks -
You won’t receive a discount for the domain, but once you’ve bought the plan you want, comment here and we can refund the difference for you.
-
Hi in my previous correspondence I mention that the email that I used to setup my wordpress account I don’t have access anymore.
I’m bit worried because I tried to login to my crowdsignal with the present email that I’m using now but It’s not working so can you explain me how to remove the old one thanks -
We can help you regain access to the old account to you can remove it but for that, we would need one of the proofs of ownership. You can learn more about those and fill the Account Recovery form here:
- The topic ‘Domain problem’ is closed to new replies.
WordPress.com Forums 