Domain Problem – Staff HELP NEEDED

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  santiezyan · Member · Sep 8, 2015 at 11:34 am

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  Hi, I recently canceled my Premium Plan as I thought I could install my own themes there.

  Just wanna know, when is it possible for me to re-use my domain name after canceling it? Is it possible to restore it?

  The blog I need help with is: (visible only to logged in users)

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  carladoria · Member · Sep 8, 2015 at 3:05 pm

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  Hi,
  The Premium plan does include a custom domain. But if you’re cancelling this plan you won’t be able to keep the custom domain. Are you referring to this domain?

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  santiezyan · Member · Sep 8, 2015 at 3:30 pm

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  yes, I was referring to that domain. Isn’t there any other way to retain the domain name?

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  carladoria · Member · Sep 8, 2015 at 3:36 pm

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  No, sorry. but that custom domain is only available with the Premium plan. However, you could try buying the domain from another domain provider (Godaddy, Bluehost, etc, just to name some examples) and then map that domain to your WordPress. You’ll need to buy the Domain mapping in WP and follow the steps in this link: https://en.support.wordpress.com/map-existing-domain/

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  cmlyons0615 · Member · Sep 8, 2015 at 7:21 pm

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  Hello! Am moving a hosted site to WP (I own the domain), and have followed the instructions, but am still getting “that site has been deleted” message. Unsure what to do.

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  carladoria · Member · Sep 8, 2015 at 10:49 pm

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  @introversioneffect
  Since your problem may be different from this thread, I suggest you post your question on a new thread.