Domain Problems
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Hello,
I’m an active domain, however I am unable to access it, can you tell me why?
simonecardarelli.com.brThe blog I need help with is: (visible only to logged in users)
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Hello there.
You removed your subscription for domain registration and mapping. Therefore you do not have access to them through your site’s Dashboard. However, you can visit your site here:
http://simonecardarelli.wordpress.com/And manage it here:
http://simonecardarelli.wordpress.com/wp-adminIf you choose to add another domain, you may. Just click on Store in your site’s Dashboard. Keep in mind that .com.br domains can take up to three days to propagate online:
Please let us know if you have any other questions. Thanks much!
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Hello,
Made the purchase of the domain tried to put simonecardarelli.com.br
gave some flaws and did not receive any more messages and saw that it was billed to my credit card but I am not available to me with the domain.I need to solve this please help me.
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Hi there,
First, I noticed you have submitted multiple requests for support. To keep our conversation organized, I’m going to respond to your questions here and close the other requests. Please keep all further correspondence in this thread.
It looks like the domain was not successfully registered previously. I went ahead and registered it for you. However, .com.br domains typically take 2-3 days to be fully registered and operational. So, the domain isn’t working just yet, but it should begin working shortly. I’m going to set a reminder to check back in to make sure this is working within the next few days.
Also, you should receive a verification email to your inbox that will look like this:
When you receive that email, please go ahead and verify your address using the link!
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Hi, thanks for the support.
Now received an email saying the domain was not registered successfully they would try again.
I really need to wait again?
because it has happened several times. -
Hey Simone,
I apologize for the delay here. I’m still working on figuring out why the domain is not being registered correctly. I’ll get back with you as soon as I know more!
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I want you to know that I haven’t forgotten about you here! Still working on getting this resolved. I appreciate your patience!
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Thanks, have forecast when it will be resolved?
In my panel in WordPress My Upgrades:
“This domain is currently pending Could be unlocked and the transfer, if you have started the domain transfer process you will need to complete the renewal with your new record.”I can not make the necessary configuration.
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Hi!
One last registration attempt – can you try registering the domain again through the instructions here?
It looks like the registration is failing because of your street address (probably because it doesn’t have a number in front of it). Can you try adding street numbers (even if you just add a fictitious “1”)?
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Hello,
As did the tutorial, I set the DNS to point to the servers NS1.wordpress.com / ns2.wordpress.com /ns3.wordpress.comI have not received any message of success.
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Hi Simone,
Did you enter the address the same as previously (with the street just as “maringa”)? If so, that’s causing the error. You’ll need to enter a street address with numbers.
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Thanks for all of your help with this Simone. Still looking! I’m really sorry for the delay.
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Hi Simone!
It looks like you were able to register the domain elsewhere. I’m really sorry we weren’t able to get this worked out for you, and I apologize that it took so much time.
Can you let me know what you would like to do going forward? I went ahead and refunded the $30 purchase for the domain registration since that registration didn’t work. I also refunded your $13 domain mapping purchase since a domain comes with the Premium bundle. So, right now, you have a Premium bundle with the domain simonecardarelli.com.br mapped to simonecardarelli.wordpress.com.
You can see that here:
https://simonecardarelli.wordpress.com/wp-admin/paid-upgrades.php?page=my-upgrades
Are you planning on using the simonecardarelli.com.br domain with WordPress.com or a self-hosted site?
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Hello,
Thank you for your help and attention during this time. but as I needed to solve this as soon as I opted to register elsewhere.
How to thank repayments.
I’m currently using on a self hosted site but with the wordpress platform.
It is possible to cancel my premium plan?
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Hi Simone,
I completely understand. I’m in the process of refunding your Premium bundle. I’ll let you know when the refund is complete!
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Hi Simone!
The refund has been issued. It should appear on your account within the next several days. Please let me know if you don’t receive it!
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