Domain Purchase

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  stationerybylou · Member · Jan 10, 2022 at 5:52 am

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  Hello. I purchased a domain and have been charged. However, the domain is not listed and I have had no emails about the new domain. Do you know how to get a refund?

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

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  staartmees · Member · Jan 10, 2022 at 7:09 am

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  First things first: what is the URL of your domain?

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  kokkieh · Staff · Jan 10, 2022 at 7:11 am

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  Hi there,

  Are you speaking of stationerybylou.com?

  That domain was properly registered and added to your account, but it looks like you then cancelled it an hour later. We’ve already issued a refund for the domain, and you should receive that in about ten business days, depending on your bank’s processing times.

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  stationerybylou · Member · Jan 10, 2022 at 7:14 am

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  Hello.

  Thank you for your reply. I also purchased the .co.uk version and was charged £36 but cannot see anything and have not received any emails.

  Thanks.

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  kokkieh · Staff · Jan 10, 2022 at 7:39 am

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  As in stationerybylou.co.uk?

  I only see one transaction on your account for stationerybylou.com.

  But I searched our internal logs, and it looks like the order for stationerybylou.co.uk is stuck. That’s why you haven’t received any emails yet.

  We have a team that manually reviews stuck orders daily, so you’ll likely be refunded as soon as they get to this one later today.

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  staff-godofredo · Staff · Jan 10, 2022 at 10:14 am

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  Hi @stationerybylou! My name is Kyle and I am a Happiness Engineer from the WordPress.com payments team. I can confirm that the £36 has been fully refunded, @kokkieh mentioned, the order was stuck within our system. To further clarify, the stationerybylou.co.uk domain was never registered, nor was the Personal plan added to your account.

  If you would like to proceed with those purchases, that can be done from this page here.