Domain purchase failure

kevingharris · Member · Feb 7, 2015 at 5:08 am
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Hello all,

I attempted to purchase a domain, and when I did it said the transaction was unsuccessful, however I was charged through paypal. I did not purchase the $99 upgrade; just the domain. I assume a Happiness Engineer would have to help me out with this? Thanks.

The blog I need help with is: (visible only to logged in users)
pmciano · Member · Feb 7, 2015 at 2:16 pm
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@kevingharris

At present, I do not see any charges associated with your account:

https://wordpress.com/me/billing

If you’re trying to register or map a domain, you should be able to do so here:

https://ideasspaceblog.wordpress.com/wp-admin/paid-upgrades.php?page=domains

Register a New Domain

Map an Existing Domain

If you are still having a problem, let me know, and we can take the next troubleshooting step, once I get more feedback.
kevingharris · Member · Feb 7, 2015 at 3:54 pm
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Correct, there is no purchase listed on there, however there is a $26.00 charge on my PayPal, and a receipt from PayPal that I could send if need be. Again, I was trying to purchase and register a domain; the charge went through, but I got the error that some other people have seen, about the CVV2 on the credit card not be authorized (something like that).

Thanks for your continued help though.
pmciano · Member · Feb 7, 2015 at 7:03 pm
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@kevingharris

If the fee is associated with ideasspaceblog.wordpress.com, please provide a screenshot of the charge in question.

You can simply upload the screenshot to your Media Library, like any other image, and I’ll be able to access it from there.

The page at the following link has some helpful tips for taking screenshots:

Take a Screenshot

Once I get some feedback, we can take the next troubleshooting step in resolving your issue.

Thank you for your patience.
kevingharris · Member · Feb 7, 2015 at 7:10 pm
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Great! I have uploaded it to my media gallery. Thanks so much.
pmciano · Member · Feb 7, 2015 at 7:48 pm
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@kevingharris

Thank you.

If you still want the domain, I can add the appropriate credits to your account, and you can proceed with adding the domain to your WordPress.com site.

If you just want the refund, let me know, and I will take care of that, ASAP.
kevingharris · Member · Feb 7, 2015 at 9:32 pm
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I would, however I went and purchased (mistakenly) wordpress.org hosting with bluehost. I immediately canceled but I assume that domain is now unable to be retrieved again.

Because of this, I assume ill have to opt for the refund.
shawnajroberts · Member · Feb 8, 2015 at 2:47 am
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It looks like that domain is available for purchase:

http://who.is/whois/ideasspaceblog.com

I’ve just added those credits to your account. You can purchase that domain here:

https://wordpress.com/domains

Let me know if you have any trouble with that. :)

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