Domain purchase failure
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Hello all,
I attempted to purchase a domain, and when I did it said the transaction was unsuccessful, however I was charged through paypal. I did not purchase the $99 upgrade; just the domain. I assume a Happiness Engineer would have to help me out with this? Thanks.
The blog I need help with is: (visible only to logged in users)
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At present, I do not see any charges associated with your account:
https://wordpress.com/me/billing
If you’re trying to register or map a domain, you should be able to do so here:
https://ideasspaceblog.wordpress.com/wp-admin/paid-upgrades.php?page=domains
If you are still having a problem, let me know, and we can take the next troubleshooting step, once I get more feedback.
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Correct, there is no purchase listed on there, however there is a $26.00 charge on my PayPal, and a receipt from PayPal that I could send if need be. Again, I was trying to purchase and register a domain; the charge went through, but I got the error that some other people have seen, about the CVV2 on the credit card not be authorized (something like that).
Thanks for your continued help though.
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If the fee is associated with ideasspaceblog.wordpress.com, please provide a screenshot of the charge in question.
You can simply upload the screenshot to your Media Library, like any other image, and I’ll be able to access it from there.
The page at the following link has some helpful tips for taking screenshots:
Once I get some feedback, we can take the next troubleshooting step in resolving your issue.
Thank you for your patience.
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Thank you.
If you still want the domain, I can add the appropriate credits to your account, and you can proceed with adding the domain to your WordPress.com site.
If you just want the refund, let me know, and I will take care of that, ASAP.
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I would, however I went and purchased (mistakenly) wordpress.org hosting with bluehost. I immediately canceled but I assume that domain is now unable to be retrieved again.
Because of this, I assume ill have to opt for the refund.
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It looks like that domain is available for purchase:
http://who.is/whois/ideasspaceblog.com
I’ve just added those credits to your account. You can purchase that domain here:
Let me know if you have any trouble with that. :)
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