Domain Questions and Cancellation Help
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I purchased a domain name for $26. A few hours later I decided that I did not like the name. So I went to my upgrades, hit cancel. And it said “cancellation pending.” Then I bought my new domain name that I like better.
Problem 1. After saying that the cancellation was pending for 2 days. It never cancelled. Now it says I’m over the 2 day rule and they don’t want me to give my money back.
Problem 2. When I go to Dashboard–> Blogs. It only shows my old domain name that I am trying to cancel. When I go to Store–> Upgrades. It will show both blogs.
My blog is showing up as the 2nd Domain (the one I like), but then at others times it’s not. For example on this form, it will only let me use my 1st Domain (the one I don’t like).
Someone please HELP!!! I’m so frustrated and have spent so much time trying to figure this out! Thanks!
Blog url: http://athirdworldparadise.wordpress.com/The blog I need help with is: (visible only to logged in users)
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I have flagged this thread for Staff attention. Please be patient while waiting for their assistance.
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Also, two other things. I have set my primary blog as the blog I like. I am afraid to delete the first domain/blog, since the domain I like is not showing up in my dashboard. I don’t want to accidentally delete both.
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DON’T DELETE ANYTHING!!!!!!!!!!!
Wait until the domain registration is sorted out then set the extra blog to Private and use it for practice or something
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1. Don’t worry, our upgrades team will reply to your cancellation request as soon as they can.
2. For that, just make sure you have the right primary domain set.
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Okay great thanks! The thing that confuses me the most is I do have it set as the primary domain. And it shows up most the time– just not on Dashboard–>blogs. I’ll be patient though until someone can help me sort it out.
Thanks so much! Can’t wait to get this taken care of.
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You should just be seeing the title of the blog there.
Do you mean http://wordpress.com/#!/my-blogs/ ?
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Yes, I do see the title there. My title of the blog has not changed though– just the domain. I first bought the domain athirdworldparadise.com. Hours later, I cancelled that and bought third-world-paradise.com.
When I go to dashboard–>blogs. The only one that shows up is athirdworldparadise.com. When I go to the store, upgrades. Both of them appear. When I go to dashboard–> domains. Both of them appear and third-world-paradise is marked as the primary blog. And my blog generally appears as third-world-paradise.com. But once in a while, certain things will show up as athirdworldparadise.com. That’s why it’s so confusing.
Ideally, I would like to pretend the domain athirdworldpardise.com never existed. Since I cancelled hours later, I would like to be refunded the $26. But more importantly, I would like third-world-paradise.com to show up on my dashboard blogs, and everything to be on that domain only.
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An example of when it switches back over to athirdworldparadise.com (the domain I don’t want) is when I go to the side panel and click media to look through my pictures. It will switch from the domain I want (third-world-paradise.com) to athirdworldparadise.com
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I have canceled and refunded athirdworldparadise.com as requested.
Keep in mind that the domain third-world-paradise.com is still mapped to athirdworldparadise.wordpress.com, which is probably what you’re seeing.
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Okay great! I just received the refund. Thank you!
I tried changing the blog name athirdworldparadise.wordpress.com to third-world-paradise.wordpress.com. But it says only lowercase letters are allowed.
Will there be any problem or confusion that my domain name is mapped to a different name? Is there anyway I can change that?
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You’re welcome!
There shouldn’t be any confusion, as visitors will only see third-world-paradise.com.
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Well now the problem is they refunded me for both domains. So I no longer have either one. I only have athirdworldparadise.wordpress.com. Should I re-buy third-world-paradise.com?
When they notified me a couple days ago they had refunded both domains (although I only asked for 1 domain to be cancelled), I asked them what to do. But they haven’t responded yet.
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You replied to the email, which was the right thing to do in this case. Our Upgrades department will take care of this as soon as they can.
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Oh okay great.
I was just worried because they said if you wish to cancel a cancellled domain, you only have ‘a very short window to revert the cancellation.’
Since they haven’t responded back yet, I am getting a little nervous.
I’m sorry for all the problems. But do you want me to just re-email them? I’m just worried I won’t be able to get the domain back that I want.
Thanks,
Val
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No, don’t re-send the email. They handle requests from oldest to newest, so if you send a new reply, it bumps you to the back of the line.
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