Domain Recovery

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  deliciousdabbling · Member · Dec 15, 2020 at 2:47 am

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  Hello, I deleted the site lifeafteraverage.com when I switched my host over to siteground.com.
  Now I am running into an issue with the site pointed to the wrong domain IP.
  I am no longer able to log into the account because of the deletion.

  Error message:
  Warning! Domain mapping upgrade for this domain not found. Please log in and go to the Domains Upgrades page of your blog to use this domain.

  Thank you for your help in advance.

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  fstat · Staff · Dec 15, 2020 at 7:17 am

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  Hi there,

  According to the domain’s records, it’s not registered by us anymore but by SiteGround. Therefore you need to log in to your SiteGround control panel and change the domain’s settings to point it wherever you want.

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  deliciousdabbling · Member · Dec 15, 2020 at 4:20 pm

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  Thank you for the reply I have spoken with site grounds regarding this issue.
  They replied back that after a DNS lookup the lifeafteraverage.com was pointed to the wrong IP and that it should point to 35.209.141.13. We have it set up on SiteGround to this IP.

  https://www.dnswatch.info/dns/dnslookup?la=en&host=LifeAfterAverage.com&type=A&submit=Resolve%20you%20can%20check%20them%20here

  Their recommendation was to sign in to WordPress to change the settings but I can no longer do this because it was deleted and can longer be signed into.

  Here is part of the conversation I had with SiteGround.

  SiteGround: there are 2 things to do basically: – adding the domain to the server/panel where you want it to work, you did this 100% – the opposite: adding the server to your domain

  SiteGround: and you can do this either per IP (the address of the server) of per Name Servers (the names of the server) where your cPanel is

  SiteGround: to make only the website work on your cPanel, without touching the rest, you will need to edit the IP from WordPress.COM, the company where your domain´s IP is ruled

  SiteGround: from WordPress.com, please change the IP to ours: 35.209.141.13

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  staff-blorbo · Staff · Dec 15, 2020 at 5:41 pm

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  The domain is not registered with us. Its name servers are directed to us, but since the domain is no longer mapped here, you won’t be able to control its DNS.

  Instead, I recommend change your domain’s name servers through your current registrar (Siteground) to point to your Siteground hosting account, which will also allow you to manage the DNS through Siteground.

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  deliciousdabbling · Member · Dec 15, 2020 at 7:57 pm

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  Okay, after looking through SiteGround I finally found the setting issue that was holding this up, and the site is restored.

  Thank you for your help and patience.