Domain recovery

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  wesleymelitagmailcom · Member · Feb 2, 2023 at 8:01 am

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  Please help me recover my domain

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Unknown

  The blog I need help with is: (visible only to logged in users)

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  wesleymelitagmailcom · Member · Feb 2, 2023 at 8:01 am

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  Please help me recover the account

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Unknown

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  staartmees · Member · Feb 2, 2023 at 8:26 am

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  What account are you talking about?

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  staff-totoro · Staff · Feb 2, 2023 at 9:54 pm

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  Hi there,

  I do not see any upgrades under your WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/me/purchases/

  Is it possible you made your purchase under a different login?
  I can confirm that doctorsdiary.net.in is registered at WordPress.com but is under a different account and not your @wesleymelitagmailcom login. If you do not recall how to log in to your other account you can fill out the form here to get assistance from our Account Recovery team: https://wordpress.com/wp-login.php?action=recovery

  On that form you will be asked to provide a transaction ID for your purchase, which you can typically find on your credit card statement. More info on how to find that here: https://wordpress.com/support/billing-history/#retrieving-a-transaction-id

  Once you have gained access to the correct account we are happy to help you manage your upgrades, thanks!