Domain redemption period

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  pcssystems · Member · Oct 11, 2016 at 10:21 am

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  Hi,
  I have a domain that looks like it’s gone into a redemption period, any idea how I can renew it, I understand there will be an $80 charge plus the renewal however I can’t see how/where I get the ball rolling for this??

  Any help would be greatly appreciated.

  The blog I need help with is: (visible only to logged in users)

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  pcssystems · Member · Oct 11, 2016 at 10:22 am

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  The domain isn’t for the pcssystems one above. The site is hosted elsewhere it’s just I originally purchased the domain through wordpress.com

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  micawbr · Member · Oct 11, 2016 at 10:49 am

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  Hi,
  If your domain is still registered through WordPress.com, post the name of it here and add “modlook” to the tags of this forum thread. That will flag your post for a staff member’s attention.

  If your domain registration was transferred elsewhere, contact that company (registrar) for assistance in recovering your domain.

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  pcssystems · Member · Oct 11, 2016 at 11:07 am

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  Thanks micawbr!

  office-photocopiers.com which was registered with WordPress.com

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  kokkieh · Staff · Oct 11, 2016 at 11:17 am

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  Hi there,

  I’ve sent you a payment link to pay for the domain recovery. I’ll be notified as soon as we receive payment, then I can contact the registrar to restore your domain. If the recovery fails the amount will be refunded in full.

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  pcssystems · Member · Oct 11, 2016 at 11:26 am

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  Perfect, I have done this.

  Thanks for all your help.

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  kokkieh · Staff · Oct 11, 2016 at 11:28 am

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  I have emailed our registrar. I’ll let you know as soon as I hear back from them. It could still be today, but otherwise it shouldn’t be later than tomorrow.

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  pcssystems · Member · Oct 11, 2016 at 11:29 am

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  Top man!

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  kokkieh · Staff · Oct 11, 2016 at 7:37 pm

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  Your domain has been restored and I’ve reactivated it on your account. It’s not loading your site, though. It looks like you might need to reconnect it on Thohost’s side. Please contact them for help with that.

  The name servers are still pointing to Thohost.com as they were before the domain expired.

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  pedlarsinn · Member · Oct 12, 2016 at 5:40 am

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  Hello, I was hoping someone could help me with my URL in redemption? Pedlarsinn.com? could you send us the link so we can pay the fee?

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  kokkieh · Staff · Oct 12, 2016 at 8:49 am

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  @pedlarsinn

  I see you also emailed us and my colleague has already replied to you. Did you receive her reply?

  I need you to please go to this link:

  https://wordpress.com/me/account/

  We can only send the payment link to the email address appearing there. Is that email address still active? If not, can you please update the email address to one that still works and then let me know? Then I can send you the link to pay for recovering the domain.

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  pedlarsinn · Member · Oct 12, 2016 at 10:49 am

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  Yes, please send the link to that address if your colleague (that is Ashley, right?) has not already done so.

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  kokkieh · Staff · Oct 12, 2016 at 11:17 am

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  I’ve sent it to you via email. We can keep the rest of the conversation there to make sure there isn’t any duplication of effort in this :)