Domain Redemption Period

  • Unknown's avatar
    carinatoledo · Member ·

    Hello!

    Unfortunately WP emails about domain renewal landed in my spam box and I missed the renewal period.

    It was now been deactivated and upon checking Whois I noticed it is in redemption period.

    Domain in question: carinatoledo.com

    When logging into my WordPress account, it now says ‘0 domains’ so I cannot make the payment there anymore.

    Can a staff member please help me recover my domain so I can make the payment? Please contact me via the Gmail address in my account if sending a payment link.

    Thanks,
    Carina

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • Unknown's avatar
    aisajib · Member ·

    Hi there!

    I just sent you the payment link via email to pay for the domain renewal and redemption fee. Please make sure to reply here and let us know after you’ve paid so that we can start the domain recovery process.

    Feel free to let us know if you have more questions.

  • Unknown's avatar
    carinatoledo · Member ·

    Hi Aisajib,

    Thank you for replying. I checked my email but did not receive this link. Have checked my spam as well. Did you send it to my GMAIL address? Can you please confirm where this link went to?

    Best wishes,

    Carina

  • staff-totoro · Staff ·

    Hi there,

    We sent our email to the address you have your account set to here: https://wordpress.com/me/account/

    Is that not an email inbox you have access to? If not please update your account so that it is using a preferred email address, and we will be happy to re-send the invoice.

    You can update your email address by following these steps:

    WP
    Change Your Email Address
    in WordPress.com Support
    3 min read
    The email address registered with your WordPress.com account is your unique identifier to verify ownership of your account and website. This guide will help you update your account’s email address. Change My Email Address To update the email address on your account, follow these steps: Visit your profile by clicking on your avatar (profile picture) in the top right corner of WordPress.

    Thanks for confirming after you have updated!

  • Unknown's avatar
    carinatoledo · Member ·

    Hi, thank you. I changed my email in WP now. I’m not sure how there was one email there but the notifications were going to another. Either way, can you please send the payment link again?

    Thank you,

    Carina

  • fstat · Staff ·

    Hi Carina,

    I’ve emailed you the payment link to your new email address.

    Let me know if there’s anything else I can help you with.

  • Unknown's avatar
    carinatoledo · Member ·

    Hi there,

    Thank you, I’ve made the payment now. How long does it take for the domain to show up under https://wordpress.com/domains/manage so that I can manage the records again?

  • staff-totoro · Staff ·

    Hi there,

    I can confirm that another member of staff saw your completed payment and restored the domain to your account. I see they emailed you privately to let you know, but just in case you did not get that, you should see your domain active in your account here: https://wordpress.com/me/purchases/

    I can also confirm that I see your site is active again when I visit:

    Hope that helps. Please let us know if you have any more questions.

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