Domain Refund

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  vmauzer · Member · Sep 11, 2017 at 3:15 pm

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  Hello,

  I’ve upgraded to the personal plan today with a free domain with the annual purchase. However, I found that it’s not really what I needed so I cancelled the upgrade for a refund. The amount refunded was only 22 dollars so I realized I haven’t got a refund for the domain which is 26 dollars. I would like to have that refunded please. I can’t contact support today since I managed to have this problem on the exact day you guys started being unavailable so I’m using this forum. :)

  Thank you in advance!

  The blog I need help with is: (visible only to logged in users)

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  stefbarz · Member · Sep 11, 2017 at 4:45 pm

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  Hi there!

  Refund issues are handled exclusively by Staff. I’ve tagged this thread with modlook so a Staff member can have a look at it. Please be patient. :)

  Cheers

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  vmauzer · Member · Sep 11, 2017 at 4:50 pm

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  Hi, thank you for the response and for tagging Staff. I appreciate it :)

  Have a great day!

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  stefbarz · Member · Sep 11, 2017 at 4:50 pm

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  You are welcome!

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  kokkieh · Staff · Sep 11, 2017 at 11:02 pm

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  Hi there,

  The domain is still on your account – you haven’t cancelled it yet.

  Cancelled domains are not released immediately, and it can take anything from a few days to over a year before a cancelled domain becomes available again, if at all. You should never cancel a domain that you still want to use, as there’s no guarantee that you’ll be able to use it again somewhere else in future. Only cancel a domain if you’re completely sure you no longer want it at all.

  Please confirm if you’re sure, and I can cancel and refund the domain for you.

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  vmauzer · Member · Sep 11, 2017 at 11:34 pm

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  Hello :)

  I, see, okay, I didn’t want to cancel anything before speaking to someone in case I do something wrong. Thank you for your help. I won’t be needing this domain so it’s okay to cancel it.

  I am confirming that I’m sure to cancel the domain. So, I just log in and cancel the domain and you’ll refund it? :) Sorry if I’m being slow, but I’ve never done this sort of thing before and I want to be sure.

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  kokkieh · Staff · Sep 12, 2017 at 9:55 pm

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  I’ve gone ahead and cancelled and issued your refund. You’ll see a receipt for the refund in your billing history:

  https://wordpress.com/me/purchases/billing/

  You should receive the full refund for your plan and domain in about 10 business days, depending on your bank.

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  vmauzer · Member · Sep 12, 2017 at 9:59 pm

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  Thank you so much :) You’ve been very helpful. Everything is in order.

  Thanks once again and have a great day!

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  kokkieh · Staff · Sep 12, 2017 at 10:21 pm

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  Glad I could help :)