Domain Refund

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  changelingtimes · Member · Sep 15, 2018 at 9:44 pm

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  Cancelled Personal plan, it said I would receive a partial refund; more than half of the payment is apparently for the privilege of using that domain. So I unregistered the domain name. However, it still says I will be refunded only the partial amount. Is there no way to cancel it all together? Honestly, I haven’t even used the site in months and hadn’t budgeted for it.

  The blog I need help with is: (visible only to logged in users)

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  torres126 · Member · Sep 15, 2018 at 9:46 pm

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  Hi there, I’ve tagged WordPress.com staff to help you with this issue. In the meantime though, you may wish to refer to this page: https://en.support.wordpress.com/refunds/

  For new domain registrations, you must cancel within 48 hours of purchase to receive a refund. There are no refunds, pro-rated or otherwise, after 48 hours.

  You’ll likely receive a response within a few hours from a staff member: https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question

  Hope this gets resolved soon. :)

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  changelingtimes · Member · Sep 15, 2018 at 9:49 pm

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  Thanks!

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  supernovia · Staff · Sep 15, 2018 at 10:48 pm

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  Hi @changelingtimes, since you cancelled before the domain renewal itself was processed, I was able to refund the rest for you. Cheers :)

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  changelingtimes · Member · Sep 16, 2018 at 2:25 am

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  Awesome, thank you!!!