Domain Refund

  • Unknown's avatar
    quitaillustrations · Member ·

    Hello. My name is Shaquita Woodson. My username was quitab. I went in and manually cancelled all of my subscriptions but I think there is still money to be refunded. About $18 or $36. I made purchases on September 28, 2021 which was a total of $103.68, receipt ID [redacted] for a premium plan. On September 29, 2021 I made a purchase of $18, receipt I’d [redacted] for a new domain name. When I look at my account on WordPress, it seems all of my subscriptions were cancelled but the total that was refunded did not match the overall charges. I hope this helps and I hope to hear from you soon. Thank you for your time and dedication. Shaquita Woodson

    WP.com: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • kokkieh · Staff ·

    Hi there,

    This is a public forum. Please don’t post sensitive information like receipt or transaction ids, or personal contact information here.

    You are posting as the WordPress.com username, quitaillustrations. This account has never bought any upgrades from us.

    For help with purchases made under a different account, please log into the account that made the purchases, and open a new support request at https://wordpress.com/help/contact. If you don’t remember the login details for the correct account, you can follow our Account Recovery process at https://wordpress.com/support/account-recovery/ so we can help you regain access.

    If you still have the receipt emails for those purchases, you can also reply to those emails directly.

    Based on the amounts you mentioned, it sounds like the outstanding refunds are for domain payments. Domains are only refundable for 96 hours after purchase, so if you cancelled the domains more than 96 hours after you bought them, they will not be refunded.

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