Domain Refund

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  amelieetbernard · Member · Mar 22, 2017 at 11:06 am

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  Hello,
  I needed a website for only 6 months. I thought everything will be cancel at the end but I had a new withdrawal (via Paypal) this week-end. I ask to French forum in less then 48 hours but he who directed me on English Forum.
  So how can I be refunded (domain registration + domain mapping : 18€) ?
  I cancel automatic withdrawal and I will cancel my website this week because I don’t need it anymore.
  Thank you !

  The blog I need help with is: (visible only to logged in users)

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  staff-doublebassd · Staff · Mar 22, 2017 at 6:14 pm

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  Hi there,

  You filed a dispute with either PayPal or your bank, so we have issued you a charge back fee.

  Can you please contact your bank or credit card company and ask them to cancel the dispute. If you’re able to do that and they haven’t refunded the charge yet, we’ll be able to remove the chargeback fee and refund your upgrades on this end. However, if the chargeback has already been completed, i.e. your bank is refunding you, then you will need to pay the fee to unlock your site. Please let me know if you’re able to cancel the dispute with your bank.

  Your stats and your content are all safe. But because chargebacks are a very serious matter we lock any site with a pending chargeback until the matter is resolved. You can find more information here:

  Chargebacks and Disputes

  Let me know if you have any questions. Thanks!

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  amelieetbernard · Member · Mar 23, 2017 at 5:40 pm

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  Hello,
  I changed the automatic withdraw from Paypal to inactive and opened a dispute. That’s it.
  I looked several times, make some google search and didn’t found how to cancel my dispute (she does not appears on my dispute portal on Paypal) or cancel my inactive auto. withdraw.
  Do you have a solution for that ? I’m sure that i’m not the only one on that case.
  Thank you very much.

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  staff-doublebassd · Staff · Mar 23, 2017 at 7:27 pm

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  Did you read this PayPal page on chargebacks?

  https://www.paypal.com/us/webapps/mpp/security/disputes-chargebacks

  Let me know. Thanks!

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  amelieetbernard · Member · Mar 28, 2017 at 8:51 am

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  Hello,
  The dispute has been closed with Paypal. Is it good for you now ?
  Thank you

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  staff-doublebassd · Staff · Mar 28, 2017 at 3:56 pm

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  Yes, the dispute has been closed Hey there, and I have canceled your subscription for amelieetbernard.com and refunded the charges back to you. It can take between 7-10 business days for the refund to reflect on your bank statement.

  Please let me know if you have any other questions.

  Take care,