Domain Registration

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  djtobin1 · Member · Mar 14, 2016 at 12:22 am

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  Hi, I bought the premium plan with domain danielbirdtobin.com. Then when I went to build my site nothing was working correctly. The wordpress site was not letting me edit my site, kept crashing, and displayed all text incorrectly. When I clicked on this contact form it was just a blank grey box.

  So I canceled my plan, as I would like to build my site somewhere else. However, with everything displaying incorrectly I didn’t realize that the domain might be unable to register elsewhere. Is there anyway to get it back, so I can register it with another site?

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  djtobin1 · Member · Mar 14, 2016 at 12:58 am

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  I would really appreciate anyone’s help in this. Thanks!

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  djtobin1 · Member · Mar 14, 2016 at 2:56 am

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  I’d be happy to buy it from WordPress and later transfer it.

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  staff-doublebassd · Staff · Mar 14, 2016 at 7:03 pm

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  Hi there,

  I’ll be happy to contact the registrar to see if we can restore danielbirdtobin.com to your account, but I cannot guarantee that we will be able to get the domain back. If I am successful, I can send you a manual payment request form for you to repurchase the domain.

  I will let you know once I hear back from the registrar.

  Let me know if you have any questions.

  Thanks!

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  djtobin1 · Member · Mar 14, 2016 at 7:07 pm

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  Hi,

  Thank you so much for looking into this! Everything was going wrong, and I didn’t realize the domain wouldn’t be able to come back. I would be enormously grateful if the repurchase works out.

  Thanks!

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  staff-doublebassd · Staff · Mar 14, 2016 at 7:19 pm

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  Hey there,

  Not a problem! I just contacted our registrar and should hear back from them within 24 hours in regards to reinstating your domain with us. I’ll keep you updated.

  Thanks!

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  djtobin1 · Member · Mar 16, 2016 at 1:06 am

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  I just wanted to follow up to see if there had been any word from the registrar. I totally understand they might not have gotten back to you yet. I don’t mean to rush you. I am just hopeful it all works out.

  Thanks for all your help.

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  staff-doublebassd · Staff · Mar 16, 2016 at 4:51 am

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  Hi there,

  Yes, I did hear from the registrar and they were able to reactivate your domain. So it is up and ready to go! It’s still attached to a deleted site, so let me know if you have any trouble using or transferring the site.

  Thanks!

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  djtobin1 · Member · Mar 16, 2016 at 5:06 am

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  Hi,

  Wonderful news! Thank you. I am not seeing the manual purchase request in my account. Where would it appear? Or is there something else I need to do to claim it?

  Thanks

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  staff-doublebassd · Staff · Mar 16, 2016 at 12:53 pm

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  Hi there,

  A manual payment was just sent to you. Let me know if you have any questions. Thanks!