domain registration failed
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I tried to register a new domain for my blog. However, the registration failed. Did not show anything in “My upgrades” or to “My domains”, but records of purchases appeared in “Billing History”. I will be charged? I want to cancel these purchases. Help me, please!
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Eu tentei registrar um novo domínio para meu blog. No entanto, o registro falhou. Não apareceu nada em “Meus upgrades” nem em “Meus domínios”, mas os registros das compras apareceram em “Histórico de faturamento”. Eu serei cobrada? Quero cancelar essas compras. Me ajudem, por favor!
The blog I need help with is: (visible only to logged in users)
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HI!
I have refunded the various attempts to register the domain. You can see the refunds here:
https://soumrascunho.wordpress.com/wp-admin/paid-upgrades.php?page=billing-history
Can you try to register the domain one last time? Please only complete the transaction once. Domains with the extension .com.br can take some time to process so your domain might not work for 1-2 days.
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Thanks for refound me.
I try to register again, but it doesn’t work.
The error message is:
“Item 1: productid 57201 is not enabled for private label 391143”.
What it means?
So, I need to be refounded again :(
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I went ahead and refunded this additional charge. It looks like we’re experiencing some trouble with .com.br domains. We’re currently looking into the issue. I’ll let you know when you should be good to go to register the domain!
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The .com.br registrations should be up and working now! Can you try registering soumrascunho.com.br one more time?
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I try again and failed.
“Registro falhou. Favor voltar e corrigir o seguinte.
order item[0] ; productID=57201. Product id is not valid WAPI product.”I guess I need to be refounded again. This is bad. I have to pay rates, ’cause I’m from Brazil. I have spent a lot of money. So I hope the next time it work.
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I’m so sorry about this. I just refunded you again. I’ll let you know when I’m positive this will work.
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Hi @carolineff,
I’m afraid I have some not so great news. Unfortunately, we can no longer register .com.br domains through WordPress.com due to some changes with the registrar we use.
The best solution forward would be to register the domain elsewhere and then map it to your blog following the instructions here:
http://en.support.wordpress.com/domains/map-existing-domain/
Would that work?
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Hi! Well, I’ve tried to use a domain that bought in Wix. But I need the IP. I explain my doubt in this topic: https://en.forums.wordpress.com/topic/register-domain-8?replies=2#post-2276211 but I had no answers yet.
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Hi!
I have responded to you via private email. Please keep all further correspondence there.
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Thanks a lot! I have a question… I did the changes in Wix and added the IP you gave me. Now, I have to map the address in WordPress?
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Yep! You will need to map the domain to WordPress.com. Following steps #1-2 below should get this up and running!
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Hi! I mapped the domain. Then, I changed the DNS record and put the IP number you gave me. Is that correct? I put the address as the main domain, but it doesn’t work. I can’t acess the blog :( Am I doing something wrong?
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Hi!
I reset the custom domain as the primary domain on your account here:
https://soumrascunho.wordpress.com/wp-admin/paid-upgrades.php?page=domains
It’s currently working on my side. Can you try clearing your browser’s cache?
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