domain registration/renewal

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  faithbossmom · Member · Jul 2, 2016 at 12:51 am

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  trying to renew my domain but it is only showing me the option for the free.
  my site is http://www.natural411.me
  They sent me a renewal email but the option is not showing under purchases

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Jul 2, 2016 at 10:55 pm

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  Are you logged in under the exact same username account that registered the underlying .wordpress.com blog and purchased the upgrade for it?
  https://wordpress.com/wp-login.php

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  timethief · Member · Jul 2, 2016 at 10:57 pm

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  If you are not logged in under the correct username account clear your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache and cookies https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies and then login under the correct username account.

  I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Please subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  faithbossmom · Member · Jul 3, 2016 at 12:33 am

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  yes. I am logged in as I can see the receipt of purchase for the domain. but it does not show the option for renewal.
  my site is hosted on green geeks and they say it this is not fixed or renewed I will have to get a new domain

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  kokkieh · Staff · Jul 3, 2016 at 8:56 am

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  Hi there,

  Your domain, natural411.me, expired on 19 May and has since been cancelled and removed from our system as you did not renew it in time.

  At this point it should still be possible to recover your domain from our registrar, but there is an $80 fee to do this on top of the normal cost of renewing the domain. Let me know if you want me to try and recover the domain and I can send you an email with further instructions.

  The other option is to wait a few weeks for the registrar to release the domain, but then you run the risk of losing it as anyone else will be able to buy the domain the moment it’s released.

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  faithbossmom · Member · Jul 3, 2016 at 2:31 pm

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  Thanks for the update… I don’t want to loose the domain name… How do we go about the redemption?

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  kokkieh · Staff · Jul 4, 2016 at 7:29 am

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  Hi there,

  I’ve sent an email to the address associated with your account with a link to pay for the renewal and recovery. Please let me know if you don’t receive it.