domain renew

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  saivision702 · Member · Sep 16, 2021 at 8:40 am

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  how can i renew my domain

  Site: https://srisaivision.com.
  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

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  zigzagboogaaloo · Member · Sep 16, 2021 at 8:54 am

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  Hello there,

  Hope all is well with you!

  Thank you for reaching out to us about your domain renewal request.

  Please note that after checking, we can see that your site https://srisaivision.com. is currently hosted outside of WordPress.com. I would love to help however, as your site is hosted with a different web hosting provider, it uses a different self-hosting platform which functions differently than what we offer on our managed WordPress services.

  I highly recommend that you reach out to the respective Web Hosting Support for further assistance on your site.

  Please do let us know if you have any additional questions.

  Stay safe.

  Max

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  staff-totoro · Staff · Sep 16, 2021 at 7:34 pm

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  Hi @saivision702

  I wanted to add that I’ve looked up the public WHOIS info on srisaivision.com and was able to determine the registrar:

  https://gwhois.org/srisaivision.com.+dns

  Registrar: Dreamscape Networks International Pte Ltd
  Reseller: ISEENLAB TECHNOLOGY PRIVATE LIMITED

  I do see also from that page that your domain expires in two days, so I’d recommend reaching out to your domain registrar and not your host, since time is short.

  Usually in this situation I recommend contacting the domain reseller (ISEENLAB) first to see if you can renew with them. That will be your fastest option. If they are unresponsive then I would reach out to Dreamscape who is the registrar on record and they may be able to help.

  Best of luck!