Domain renewal

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  lindsayliving · Member · Jan 15, 2022 at 1:18 am

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  Hello! I received my annual notice to renew my domain. I thought I had it set to auto-renew, but wanted to login and check it was set up. When I clicked on the link from the email, it says I have no active upgrades or purchases. This is quite confusing. I need help with ensuring my domain will renew and that I will be able to maintain control of my site.

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  2020testjj · Member · Jan 15, 2022 at 11:09 am

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  I note that your domain was purchased through WordPress.com but is currently hosted on BlueHost.

  Have a look at this support guide to renew your domain https://wordpress.com/support/domains/#renew-a-domain-name

  Post back here if you have any question or need additional help.

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  helper-heroponriki · Member · Jan 15, 2022 at 3:59 pm

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  @lindsayliving – the domain was purchased under a different WordPress.com user account than the one you’re logged into now.

  Log out of this account and into the correct one and you’ll be able to see and manage your domain.

  Let us know if you still have trouble.