Domain renewal

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  lizleiby · Member · Feb 5, 2015 at 4:36 pm

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  I have set my domain account to expire and not automatically renew. But I keep receiving emails saying that my account is going to automatically renew. When I go into “my upgrades” it says it set to expire. Why am I still getting these emails?

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Feb 5, 2015 at 4:42 pm

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  That’s strange so I tagged this thread for Staff assistance. Provided you are logged in under the same username account that purchased the upgrade your can got to dashboard > Store > My Upgrades disable auto-renew there and remove your credit card information.

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  lizleiby · Member · Feb 5, 2015 at 4:46 pm

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  I disabled auto-renew, but I don’t know how to remove my card info. I don’t even see an option for that anywhere.

  Thank you for your help.

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  gracejiyoung · Member · Feb 6, 2015 at 1:20 am

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  Hi there,

  It looks like just the domain mapping’s auto-renewal was disabled, but not the registration. I have disabled that as well.

  Sorry about the confusion!