domain renewal
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We require details.
What is the URL of the domain?
What is the URL of the wordpress.com underlying blog?
Which username account registered the underlying.wordpress.com blog?What exactly are you having difficulty with?
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Are you logged in as Admin under the exact same username account that registered the underlying .wordpress.com blog URL that you are mapping from to that domain URL?
Every WordPress.COM blog has a sole owner. It is the person with the WordPress.COM username account who registered the blog under that username account and a single associated email address, and who is the original Admin of the blogs registered under that username account.
You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard and renew any upgrades you purchased for the site.
https://en.support.wordpress.com/change-credit-card-details/
http://en.support.wordpress.com/moving-a-blog/#transferring-your-blog-to-another-user-or-account
https://en.support.wordpress.com/my-upgrades/#transferring-upgradesClicking this link should display all blogs registered under the same username, including the hidden ones: https://dashboard.wordpress.com/wp-admin/index.php?page=my-blogs&show=hidden
If you do not see the blog here http://en.support.wordpress.com/my-blogs/ then
follow this guide > http://en.support.wordpress.com/my-blogs/#my-blogs-dashboard-visibilityIf the log-in information is lost visit https://en.wordpress.com/wp-login.php?action=lostpassword
If you do not succeed type modlook into the sidebar tags on this thread for Staff help. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then please subscribe to this thread so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
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Hello katherinetroy!
I checked your account and didn’t find a domain on it. Like @timethief said, you need to log in with the user account that bought the domain. It’s not the user you’re using here.
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I didn’t reply to this thread because I got an error when trying to post it so I didn’t think it showed up in the forums. I am the site admin and I do indeed have a mapped domain that cannot be renewed.
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katherinetroy, you’re an admin in the site, but the domain mapping upgrade was bought by the other admin, with another user, not this one you’re using here. You can check on the link below:
https://zacktroy.wordpress.com/wp-admin/users.php
You have to log in with the other user and renew the upgrade going at:
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Thanks, sorted now but perhaps there was a change in policy about who can do the renewals? One of the renewals (2013) does show under my account. The initial purchase and other renewals show under the other account. However, the 2015 renewal doesn’t show under either account.
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Katherine, I’m going to send an email to the address associated with your WordPress.com account, then we can proceed with your situation. Please post here if you don’t receive it.
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