Domain Renewal

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  realfoodcooking · Member · May 25, 2016 at 1:43 am

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  Hi there, I purchased a domain through wordpress about a year ago now. I’ve received several reminders that I need to renew my purchase, but I cannot login to the account. I don’t know what to do.

  I have tried to log in using my email address but the password is not matching. So I try to reset the password, and it resets for my blog account, which is not affiliated with my domain insofar as I can see. I don’t know what to do, and am worried that my domain will expire before I get this resolved.

  I am desperate. Help!

  Thank you,
  m

  The blog I need help with is: (visible only to logged in users)

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  staff-ozmodiar · Staff · May 26, 2016 at 5:15 am

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  As you have noticed, the issue is that the WordPress.com user account that you are posting from is not the owner or admin of the domain registration upgrade.

  So you must have ended up with a second WordPress.com account at some point. You will need to log into the other account in order to renew the domain.

  Have you double checked the email address that the renewal notifications are being sent to? It is likely (though not guaranteed) that address is the one associated with the account that owns the domain.

  Have you tried running your old or lesser-used email addresses through the password recovery system?

  https://en.wordpress.com/wp-login.php?action=lostpassword