Domain renewal
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Hi, I am a domain client and I REALLY need to access my account to update the info to renewal the domain: studioparaizo.com . Please help me I’ve been without email 2 weeks now, I am not receiving any emails anymore and my wordpress account is blocked, I am desperate, please help me!
The blog I need help with is: (visible only to logged in users)
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Hi there!
Unfortunately, we are unable to assist you with this matter unless you are logged into the account that owns the domain.
The issue seems to stem from the fact that the domain-owning account was never verified. The verification process involves sending an email to the email address associated with the account, which also happens to use the now expired domain. Regrettably, we cannot resolve this matter through the free support forums.
If you have access to the transaction IDs from the previous year’s charges on this account, you can utilize the Account Recovery form to establish ownership of the account. Once ownership is verified, WordPress.com support can provide further assistance and help recover the domain. You can access the form here:
https://wordpress.com/wp-login.php?action=recovery
Please provide as much information as possible on the form, including a contact email address for Support to reach you. The transaction IDs can be found on your bank statement and will appear as “WordPress” followed by a ten-digit alphanumeric code, similar to this format:
WordPress XXXXXXXXXX
For more details on the account recovery process, you can refer to the following link:
https://wordpress.com/support/account-recovery/
I hope this information is helpful to you!
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Hello. The problem it’s just that I’m a client of the domain purchase. The website is hosted in another website, and when I fill this form the following error appears:
Sorry but the website you gave does not exist on WordPress.com. Is it a self-hosted WordPress.org website?
I have the ID transaction. Please help me! How can I upgrade my account to have access to the support? I just need to talk to you to do the payment.
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Hello!
I see that you successfully submitted the account recovery form today. Now, all you need to do is wait patiently for our account recovery specialists to review your submission and provide a response.
Thank you for your understanding and patience!
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