domain renewal

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  olivergubenko123 · Member · Mar 19, 2017 at 3:27 pm

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  Hi I just got an email saying I need to renew domain mapping. When I click the link I can’t see where to do that – please advise. Thank you

  The blog I need help with is: (visible only to logged in users)

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  hacchism · Staff · Mar 19, 2017 at 3:35 pm

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  Hi there,

  I just have put “modlook” tag on this topic so as that a staff can take a look at this topic and back you up about your problem.

  Thanks.

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  staff-doublebassd · Staff · Mar 20, 2017 at 5:42 am

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  Hi there,

  I would be happy to assist you in renewing your subscription. However, the upgrade that was purchased is not associated with the account you contacted us from. Until recently, you were able to renew an upgrade that was under your account, but now only the owner of the upgrade can. To confirm ownership, post in this thread under the username/account that purchased the upgrade. Then, I can look into renewing the subscription upgrade. However, you should be able to renew the domain if logged into the account that owns the upgrade.

  Let me know if you have any questions.

  Thanks!