Domain Renewal

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  cuiii · Member · Jan 22, 2024 at 5:46 pm

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  I’ve only just seen the emails that my domain has expired – I would like to renew this ASAP but cannot find an option to renew in my own WordPress dashboard. And I’m not able to contact support for some reason?

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

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  staff-doublebassd · Staff · Jan 22, 2024 at 6:03 pm

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  Hi there,

  I checked and huangcuilyn.com is now in a redemption period. The charge is a $80 late renewal fee in addition to the charge to renew the domain. Please confirm here if you agree to pay the fees, and I will begin the domain restoration process along with providing a manual payment.

  Please visit the support page link for further instructions:

  Domain Expiration

  Let me know if you have any questions. Thank you!

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  cuiii · Member · Jan 22, 2024 at 10:31 pm

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  Yes I confirm I’m happy to pay the fees.

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  staff-doublebassd · Staff · Jan 23, 2024 at 1:15 pm

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  I just sent a manual payment to the email address connected to your account. Once payment is made, please in this thread, and we’ll restore the domain back to your account.
  
  Thank you!

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  cuiii · Member · Jan 23, 2024 at 1:50 pm

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  Hi there, the payment has been made!

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  staff-doublebassd · Staff · Jan 23, 2024 at 2:49 pm

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  Thank you for the payment!
  
  I have restored https://www.huangcuilyn.com/ to your account, and it is back up and working properly.
  
  Please let us know if you have any other questions. Thank you!

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  cuiii · Member · Jan 23, 2024 at 2:58 pm

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  Hi there, thank you so much for your help! I can confirm the domain is up and running again – however when I view it on my WordPress purchases, it still says the domain has expired and needs to be renewed – will it just take a moment to reflect the changes?

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  staff-doublebassd · Staff · Jan 23, 2024 at 3:12 pm

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  Yes, it may take a moment before that is updated, but let us know if that does not change. I see that right before the domain expired and entered redemption, you were transferring the domain over to Bluehost?
  
  I see that the nameservers are currently pointed to a site hosted there. The domain has been locked for at least 60 days with WordPress.com due to the renewal, but you can transfer the domain after that 60-day period if you prefer.
  
  Let us know if you have any other questions or issues. Thank you!

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  cuiii · Member · Jan 25, 2024 at 5:56 pm

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  Hi there, the domain is no longer working again and isn’t showing up in my account anymore, and I’m unable to receive emails to my domain address again. I’m unsure as to what happened and why this issue has occurred. Would appreciate your help with this!

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  staff-doublebassd · Staff · Jan 26, 2024 at 6:24 pm

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  Hi there,
  
  There is currently a bug preventing us from restoring the domain, but we are looking into this issue and have reached out to our developers internally for a fix. I apologize for the inconvenience, but we should have an update for you soon.
  
  Thank you!

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  fstat · Staff · Jan 29, 2024 at 2:41 pm

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  Hi there,

  We have successfully restored your domain. Let me know if there’s anything else I can help you with.