Domain Renewal
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I switched from wordpress.com to wordpress.org and was told by my web developer that I didn’t need to renew with wordpress.com when I was prompted to do so. Now my site won’t load and I was told by my host (siteground) that it’s a domain issue. Now I can’t find the option to renew my site for $34 which is what I have always paid. I only see upgrade options. Please help! I need to get my site live asap!
The blog I need help with is: (visible only to logged in users)
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Hello @stephsibbio,
Your domain http://stephaniesibbio.com/ seems to be in redemption period.So you will be charged with an extra $80.00 redemption fee along with the regular renewal cost.
During the redemption phase, domains can be included in expired-domain auctions, where another party can bid on your domain name. If the domain is claimed by someone else in an auction, you will not be able to renew. If you made a payment in attempt to reclaim the domain out of redemption and were unsuccessful, you will get a refund.
As written in this official support document: https://en.support.wordpress.com/domains/domain-expiration/
Since you cannot find an option on to renew, i am tagging this question for staff attention. They can help you in renewing the domain.
Thanks! 🙂
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I will pay what I need to as long as I can get my site live ASAP. Please advise as to how I can make this payment, as there is no option for it that I can see.
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I will pay what I need to as long as I can get my site live ASAP. Please advise as to how I can make this payment, as there is no option for it that I can see.
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Hi @stephsibbio,
Please be patient as someone from the staff will be here to assist you soon.Thanks! 🙂
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Hi stephsibbio,
stephaniesibbio.com expired on 2017-03-16 and is currently in the redemption period:
The good news is that you can still try to recover your domain. An $80 redemption fee will be added to the regular domain costs ($26).
If you agree to these costs I can generate a payment request for the amount. Once that has been paid, we can start the process of trying to get your domain back. Should the recovery fail after you’ve paid the redemption fee, that fee is refunded in full.
If you do not want to pay the fee, you can wait until the domain is released but you may not be able to get it back if it is purchased at auction during this time.
Please let me know what you would like to do as soon as you can.
Thanks!
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I really need this resolved today. My site has been down since Friday. Please can you get back to me to resolve this issue!
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Hi there,
I’ll be happy to contact the registrar to see if we can restore stephaniesibbio.com to your account, but I cannot guarantee that we will be able to get the domain back. If I am successful, I can send you a manual payment request form for you to repurchase the domain.
I will let you know once I hear back from the registrar – they usually back with us in under 24 hours.
Let me know if you have any questions.
Thanks!
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I’ve already given the go-ahead to start this process yesterday morning. My priority is getting my website back up. Please let me know as soon as you hear back.
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I definitely will. The registry has the request and I will let you know once I hear back from them.
Thanks,
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Hi there,
I was able to retrieve stephaniesibbio.com and reactivate it under your account!
I see that you have already taken care of the manual payment, so you are all set!
Let me know if you have any questions. Thanks!
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