domain renewal

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  deleegrant · Member · Apr 29, 2017 at 5:09 pm

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  My domain name expired, would like to renew it.

  The blog I need help with is: (visible only to logged in users)

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  themagicrobot · Member · Apr 29, 2017 at 5:43 pm

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  deleegrant.com. is currently in redemption. You’ll now need to pay extra ($80) as well as the renewal charge to recover it. I have added modlook to the tag box on the right for staff to investigate further.

  Domain Expiration

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  deleegrant · Member · Apr 29, 2017 at 6:32 pm

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  We are willing to pay the extra ($80) as well as the renewal charge. How long will it this process take to complete?

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  gemmacevans · Member · Apr 30, 2017 at 9:25 am

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  Hi deleegrant,

  deleegrant.com expired on 2017-03-01 and is currently in the redemption period:

  Domain Expiration

  I’ve sent a payment request to the email address on your account, for the redemption fee ($80) and regular domain costs ($26).

  Once that has been paid, we will contact our domain registrar. Should the recovery fail after you’ve paid the redemption fee, that fee is refunded in full.

  Thanks!

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  deleegrant · Member · Apr 30, 2017 at 12:37 pm

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  Thank you. How long will it take to get the domain recovered and the website up and running?

  Thanks again. DeLee.

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  gjohnson1985 · Member · Apr 30, 2017 at 4:29 pm

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  Hi. My domain and website look like they have been deleted, but I’m hoping that’s not the case. I was set up for automatic renewal, however, I completely forgot to update my card information so now whenever I go to look up my website, it looks like it doesn’t exist. I need to know when my website can be back up and running and what I need to do to get it back to a normal status. My domain is healinggracetherapy.com thank you.

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  gemmacevans · Member · Apr 30, 2017 at 8:46 pm

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  Hi deleegrant,

  Thanks for your payment. I’ve contacted our domain registrar and I’ll let you know when I have an update — we usually hear back in 1-2 days.

  @gjohnson1985 Please start a new thread for your question and tag it with ‘modlook’. Thanks!

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  gjohnson1985 · Member · Apr 30, 2017 at 8:59 pm

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  How do I tag that name when I am creating the thread?

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  gemmacevans · Member · May 2, 2017 at 7:55 am

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  Hi gjohnson1985,

  Add a tag to the box that says, “Enter a few words (called tags) separated by commas to help someone find your topic”:

  https://en.forums.wordpress.com/?new=1

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  gemmacevans · Member · May 3, 2017 at 8:00 am

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  Hi deleegrant,

  Good news! We have recovered your domain and it is now active on your account :)

  I noticed your card has expired, so I’d recommend updating it ready for renewal next year:

  https://en.support.wordpress.com/change-credit-card-details/

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  deleegrant · Member · May 3, 2017 at 12:56 pm

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  Thank you, thank you, thank you. Yes, I will update the card as soon as I get the new one.
  Thanks again.

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  gemmacevans · Member · May 3, 2017 at 1:36 pm

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  You’re very welcome, glad I could help :)