Domain Renewal

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  cbsundman · Member · May 3, 2017 at 11:50 am

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  Hello,
  I previously had a domain purchased with you and I was wondering how I can renew it and if it is possible. I didn’t realize it was expiring because I never got an email. Now it says the domain name is taken so Im not sure if it is possible to get it back. Someone else informed me that the registration process for this domain has not been completed. Could it become available again?

  The blog I need help with is: (visible only to logged in users)

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  hacchism · Staff · May 3, 2017 at 11:53 am

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  Hi there,

  What’s your domain name that you want to get it back? Clarifying it helps us to assist you.

  Thanks :)

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  cbsundman · Member · May 3, 2017 at 11:55 am

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  the domain name is chelseasundman.com

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  hacchism · Staff · May 3, 2017 at 12:16 pm

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  Thanks!

  The domain of chelseasundman.com seems to be in the redemption period.

  If the domain was purchased here and is still able to be activated again, WordPress.com staffs are assisting you soon. Now, this thread is tagged for the assistance. Please wait patiently until they reach you.

  Thanks!

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  kokkieh · Staff · May 3, 2017 at 1:12 pm

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  Hi there,

  That domain has already been removed from our system and is currently in redemption with our registrar. It is still possible for me to recover the domain at this point, but our registrar charges a $80 fee to restore a domain from redemption. Let me know if you agree to that fee and I can get the recovery process started.

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  cbsundman · Member · May 3, 2017 at 1:26 pm

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  Yes. That would be great if you could do that for me. I have no problem with the fee.

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  cbsundman · Member · May 3, 2017 at 1:28 pm

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  How do I set up the payment and is pay pal accepted?

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  kokkieh · Staff · May 3, 2017 at 3:29 pm

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  I’ve sent you a payment link via email. I’m not sure if you’ll be able to pay directly via PayPal. Let me know if you don’t see that option and I can ask if there is any alternative option.

  Once we receive your payment I can email our registrar to restore the domain, and from there it should be back within 48 hours.

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  cbsundman · Member · May 3, 2017 at 3:45 pm

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  I will just use a different payment method if I cant use paypal. Thank you for all your help!

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  kokkieh · Staff · May 4, 2017 at 7:30 am

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  You’re very welcome :)

  We’ve received your payment and I’ve emailed our registrar to ask them to restore the domain. I’ll let you know as soon as I hear back from them.

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  cbsundman · Member · May 4, 2017 at 1:33 pm

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  Awesome. Thanks again!

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  kokkieh · Staff · May 5, 2017 at 7:51 am

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  Just wanted to let you know that your domain was restored during the night and a colleague of mine reactivated it on your account, so everything should be working now.

  Please let me know if I can help with anything else.