domain renewal

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  alicem56 · Member · Aug 2, 2017 at 3:57 am

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  I received an email about renewing my domain and had trouble accessing wordpress and signing in. Once I signed into my wordpress account, I was not able to find the place to renew my wordpress domain. My purchase history has been wiped clean, I don’t know how to proceed.

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  samva8c · Staff · Aug 2, 2017 at 4:01 am

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  Hi alicem56,

  Could you send us the domain in question so that we can tag a member of the staff to help you?

  Thanks!

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  alicem56 · Member · Aug 2, 2017 at 4:03 am

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  I also would like to transfer the domain to my web hosting company but need the EPP Authorization Code and can’t figure out where to get that – any ideas?

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  alicem56 · Member · Aug 2, 2017 at 4:03 am

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  Hi Samva8c its acookingmizer.com

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  samva8c · Staff · Aug 2, 2017 at 4:08 am

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  Hi alicem56,

  Thank you for providing that information.

  I’ve tagged this post with the modlook tag so that the staff can assist you with your domain renewal request.

  As far as transferring your domain to another registrar is concerned, you can find detailed information about that process here:
  https://en.support.wordpress.com/move-domain/transfer-domain-registration/

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  samva8c · Staff · Aug 2, 2017 at 4:29 am

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  Hi alicem56,

  A member of the staff has informed us that the domain is not registered under your account (alicem56).

  Please login to the correct account and you should be able to renew the domain here:
  ttps://en.support.wordpress.com/manage-purchases/

  In case you’ve misplaced your login information please let us know and we can alert the staff to help you. You can also use the following Account Recovery form:
  https://wordpress.com/wp-login.php?action=recovery

  Thanks!

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  samva8c · Staff · Aug 2, 2017 at 4:31 am

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  Sorry about the incorrect paste there! The correct URL to manage your purchases is the following:

  Manage Your Purchases

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  alicem56 · Member · Aug 2, 2017 at 4:36 am

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  ahhh well that would make life make sense – ok, I’ll give that a try! Thank you!

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  suehandel · Member · Aug 14, 2017 at 7:26 am

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  I am trying to renew the domain islandhopco.com but it’s not listed in my account. Please help!

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  suehandel · Member · Aug 14, 2017 at 7:27 am

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  I am trying to renew the domain islandhopco.com but it’s not listed in my account. Please help!

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  gemmacevans · Member · Aug 14, 2017 at 10:21 am

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  Hi suehandel,

  Please start a new thread for your question and tag it with ‘modlook’.

  Once you’ve done so, we’ll be happy to take a look at your account.

  Thanks!

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  tidalcommunications · Member · Aug 14, 2017 at 2:18 pm

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  Thanks, I’ve started a new forum tagged with modlook. Looking forward to hearing from WordPress soon! Thanks

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  gemmacevans · Member · Aug 14, 2017 at 2:41 pm

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  Great, thanks very much. I’ll follow up with you there shortly.