Domain renewal
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Hello,
I’d to renew the following domain: thepurpleco.net
Can you provide me with the steps to renew the domain?
The blog I need help with is: (visible only to logged in users)
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Your domain was first purchased in July 2016. Last year around this time you recovered the domain from the redemption period. I’m curious to know if by doing that the domain resets to September or if the July expiry date still applies. I see that someone has added the modlook tag for staff intervention.
PS: It would be a good idea to enable auto renewal. -
Hi there,
As the domain expired back in July it is currently in redemption. I have emailed you a manual payment link to start the redemption process, the process typically takes about 5 business days to complete but is some cases less.
Once the payment is made reply back here and we’ll move on to the next step on our end.
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You’re welcome,
I still see the request as pending. If you haven’t received it let us know and we can resend it otherwise we’ll wait for your reply here letting us know to start the process.
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Hello,
I haven’t heard back about resending the manual payment link. If you could do that ASAP that would be very helpful. Thank you. -
Hi there,
I have resent the payment request to the email address you’re contacting us from. Make sure to check you spam folder.
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Hello,
I paid what was due and am wondering what the next steps are and also how long it will take to have the website back up and running.
Thanks!
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Thank you for the payment, we have contacted our domain registrar to get your domain back. As soon as they let us know that they have done so, we will let you know.
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Hi there!
Just letting you know that your domain is now active again on your site.
If you need any additional help, let us know!
Cheers!
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