domain renewal

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  cancercouch · Member · Jan 7, 2019 at 3:12 am

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  Hi – I need to renew my domain thecancercouch.com but I am no longer using WordPress so I’m not seeing this as an option in my account settings. please advise thx!

  The blog I need help with is: (visible only to logged in users)

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  shubhamgmath · Member · Jan 7, 2019 at 3:28 am

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  Hi cancercouch

  I was looking Whois information for your domain thecancercouch.com which tells that your domain is in redemption period and in that case you have to pay the redemption fee additional to the renewal fees for getting it back. Here is the support document link below for more information on domain expiration

  Also, i am tagging this thread as ‘modlook’ for staff attention because in this case only staff can help you out in getting your domain back.

  Hope this helps.

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  cancercouch · Member · Jan 7, 2019 at 3:31 am

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  Thank you so much for that! Can a staff member please help me with this? How do I contact a staff person directly?

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  ninadpatil01 · Member · Jan 7, 2019 at 6:15 am

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  Hi there,

  A modlook tag has already been added in the sidebar so a staff member will directly reply you here in few hours.

  You can take a look over the following link :
  https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question

  Thanks.

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  fstat · Staff · Jan 7, 2019 at 8:17 am

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  Hi there,

  I see that you have already contacted us via live chat and the recovery of your domain is now in progress.

  I’m closing this thread and please follow up on the other email we have already sent you.