domain renewal
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Hi my domain has expired and I would really like to pay for another year. I’ve been away without internet and really don’t want to lose the domain. Please can you help keep it and renew it?
The blog I need help with is: (visible only to logged in users)
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Hi @monkienut, I don’t see any domains on this account. If you have another account with us, can you log out and log into that?
Or, let us know what the domain is and we’ll reach out with help for recovering access.
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Well my renewal email came from WordPress so. I’m a little confused.
It’s
Can you help?
Serena
Below is a copy of the email received from (email visible only to moderators and staff)
Dear Customer,
Please note that your domain name(s) below have expired, and email or website services are no longer available.
The domain name(s) that have expired are:
serenamorgan.com – expired on 18-02-2019
IMPORTANT
You can still retain the domain name(s) by processing a renewal through your supplier. Please contact your supplier immediately to renew your domain name(s). Failure to renew will result in the name(s) becoming available for registration through third parties.For questions, please contact us at help@wordpress.com.
Thank you for your attention.
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@supernovia… please see the message above. I have emailed help@wordpress.com But I haven’t heard back. I really don’t know what to do. I thought I bought the domain with wordpress…
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Hi there,
That domain is owned by a different account than the one you’re currently logged in. Please log in to the correct account in order to be able to renew your domain.
If you’re unable to access that account please follow our Account Recovery guide:
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