domain renewal

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  gnwillix88 · Member · Jul 22, 2019 at 2:09 am

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  I am trying to renew my domain however I am failing to get the access to do so. glapd.org

  The blog I need help with is: (visible only to logged in users)

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  aaronjedwards · Member · Jul 22, 2019 at 4:37 am

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  Who do you buy your domains from? I would contact them directly as they are the ones who can help you in this matter.

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  justjennifer · Member · Jul 22, 2019 at 5:35 am

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  Hi there it appears that the domain glapd.org was registered through wordpress.com I’ve tagged this thread for staff assistance.

  
  @aaronjedwards thanks for your help. As it says in our guide to volunteering in the forums please tag all threads concerning domains for staff attention.

  WordPress.com Volunteers

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  fstat · Staff · Jul 22, 2019 at 7:45 am

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  Hi there,

  That domain is owned by a different WordPress.com account than the one you’re currently logged in. Please log in to your other account to be able to renew it.

  If you’re not able to access that other account please follow our Account Recovery guide:

  Recover Your Account

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  gnwillix88 · Member · Jul 22, 2019 at 8:59 am

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  Is it possible that I have two accounts with the same email address?

  If so then I may have forgotten the other account.

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  gnwillix88 · Member · Jul 22, 2019 at 9:02 am

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  In Whois , the registrar is listed as
  Domain Information
  Domain:glapd.org
  Registrar:Wild West Domains, LLC
  Registered On:2016-07-25
  Expires On:2019-07-25
  Updated On:2018-06-25

  Sent them email, but all reminders come through WordPress. Wish they could just invoice me and I renew.

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  fstat · Staff · Jul 22, 2019 at 12:54 pm

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  Is it possible that I have two accounts with the same email address?

  No, that’s not possible. Only one email address can be associated with a WordPress.com account.

  In Whois , the registrar is listed as
  Domain Information
  Domain:glapd.org
  Registrar:Wild West Domains, LLC

  That’s correct. Wild West Domains are our domain provider. They cannot invoice you directly.

  Since there’s a transaction associated with that domain, you can retrieve that transaction following these instructions:

  https://en.support.wordpress.com/transaction-id/#if-you-dont-have-access-to-the-receipt

  Then, you can send us that transaction ID via the following form:

  https://wordpress.com/wp-login.php?action=recovery

  Please do not post any transaction details on this public forum. Use the form I linked above.