Domain Renewal

mcstarken · Member · Feb 26, 2013 at 2:36 am
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So, I’m trying to get a hold of Support and I just can’t. Can I get some help? My domain expired and I want to renew it … all support articles suggest that I contact support and can’t get any whatsoever.

Proof that I’ve tried getting help already: https://en.forums.wordpress.com/topic/cant-renew-my-blogs-domain?replies=1

Help?

The blog I need help with is: (visible only to logged in users)
mcstarken · Member · Feb 27, 2013 at 3:48 am
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Anyone?
thistimethisspace · Member · Feb 27, 2013 at 3:49 am
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I’ll tag this thread for Staff assistance. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.
mcstarken · Member · Feb 27, 2013 at 3:50 am
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Awesome! Thanks thistimethisspace !
thistimethisspace · Member · Feb 27, 2013 at 3:51 am
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You’re welcome.
auxclass · Member · Feb 27, 2013 at 3:53 am
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What do you see for the status and billing history? When do the Upgrades expire?

Dashboard >> Store >> My Upgrades
Dashboard >> Store >> Billing History

Also note you need to be logged in as the account that owns an Upgrade is required to renew an upgrade.
mcstarken · Member · Feb 27, 2013 at 4:09 am
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Thanks auxclass. No button was being shown but I was logged in with an account I set as administrator and honestly, it wasn’t until 5 minutes that my site showed me a splash screen explaining that I would have to log in with the “original” account.

Thanks for the assist. Paypal transaction successful (got a receipt and everything) but, domain still shown as expired. I guess I gotta give it some time to update everything.
amightywp · Member · Feb 27, 2013 at 3:48 pm
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Hi there,

I’ve gone ahead and taken a look. Your domain is all set and will not expire until 2014-02-20.

Sorry for the delay! Let me know if there’s anything else you need!

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