domain renewal

• 

  clroys11 · Member · Oct 12, 2020 at 4:41 pm

  • Copy link
  • Add topic to favorites

  Our domain has expired and we have been trying to renew it, but we cannot figure out how to contact as the original person registering it is no longer available.

• 

  supernovia · Staff · Oct 12, 2020 at 6:37 pm

  • Copy link

  Hi @clroys11, sorry to hear it! Are you able to regain access to the correct account with a transaction ID? Here’s how:
  https://wordpress.com/support/account-recovery/#account-recovery-form

  As long as the organization, rather than the individual, paid for the upgrade, that should be doable.