Domain Renewal and Redemption Fee
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Hello, I would like to pay the renewal and redemption fee for the domain above. The payment link previously sent to me by an agent has been unresponsive.
WP.com: Unknown
Jetpack: Unknown
Correct account: Unknown -
Hey there, we’d be happy to help you sort this out. I don’t see the domain you are referring to though, and there aren’t any on this account.
Can you share the domain here?
Also, if possible, can you log out and log in with the account associated with that site? It should be the email address that gets comment notifications, so you can try commenting on the site and checking all of your email addresses if needed. Or, you can recover access with these steps:
https://wordpress.com/support/account-recovery/#account-recovery-form -
Hello, thank you for the feedback. This is the correct account, the domain (bughe.com) was previously deleted from dashboard hence the redemption fee.
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Hi there,
Apologies but we are not able to help with this issue as there appears to be a problem with processing transactions on your account.
I have asked our Billing Support team to contact you regarding how you can proceed with recovering your domain, so they will follow up with you directly via email soon.
Thanks for your patience!
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