Domain renewal – double charged

  • Unknown's avatar
    isabella211 · Member ·

    Hi,

    My domain will be expired on 6th October 2022 and I am thinking of renewal.
    However, I have a payment issue. I was charged twice.

    I have never chosen any payment methods and even not clicked the PAY button but I was charged twice within 4 seconds. I asked for help with the Support Chat at once.

    I just clicked “Renew” button once and I was directed to the payment page. When I was trying to enter the coupon codes, I was charged twice at once without clicking any PAY button. I didn’t get enough support from the Support Chat. I am so frustrated wether I can be refunded without losing my domain.

    This bad experience is not new to us and It makes me afraid of renewing any other WordPress services in the future.

    Could anyone help to investigate the problems and refund?

    Thanks in advance

    The blog I need help with is: (visible only to logged in users)

  • staff-ozmodiar · Staff ·

    Hi!

    We can absolutely help you sort this out.

    However, as a WordPress.com Business plan subscriber, you have access to our livechat support team. And contacting them will likely be a faster way of helping you get your site up and running:

    https://wordpress.com/help/contact

    If you cannot (or do not wish to) use the livechat system, let us know and we will be happy to help you here in the forums!

  • staff-ozmodiar · Staff ·

    In addition…

    I’m seeing a refund as having been processed on 2022-09-07. So it looks like you got this sorted out?

    Please keep in mind that while many refunds show up within 24-48 hours, it is not unusual for them to take up to 7-10 days. And in rare cases, typically with non USA banks, even longer.

    Let us know if anything is unclear or you have any further questions. And our apologies for any hassle.

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