Domain renewal in grace period

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  sprawozdawca · Member · Jul 15, 2013 at 11:08 am

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  I would like re renew my domain http://www.turystyka-medyczna.com. It has expired on 5th July and I am in grace period now. Could you please send me instructions on how to do it?

  The blog I need help with is: (visible only to logged in users)

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  gracejiyoung · Member · Jul 15, 2013 at 10:37 pm

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  Hi there!

  Thanks for reaching out! After looking into your domain, I found that the domain is not registered through us, but your domain’s name servers are pointing to us. You can view these details below:
  http://who.godaddy.com/WhoIs.aspx?domain=turystyka-medyczna.com

  Please note that all domain renewals will go through your domain registrar. You can host your existing domain through us by purchasing the Domain Mapping Upgrade and updating your name servers to point to us as you have for this site. For more information about Domains and the difference between registering and hosting, please view this guide below:
  https://en.support.wordpress.com/domains/all-about-domains/

  Your Domain Mapping upgrade expired earlier this month as you mentioned before. You can renew this upgrade by going to Store > My Upgrades in your Dashboard. I have provided you with the direct link below:
  https://turystykamedyczna.wordpress.com/wp-admin/paid-upgrades.php?page=my-upgrades

  Cheers!

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  sprawozdawca · Member · Jul 16, 2013 at 11:17 am

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  Hi,

  Thank you for quick reply. I have tried to buy mapping as instructed but still not allowed. I have tried on Store/Domains and on Store/MyUpgrades but I am ending in same place where is no buttons to click – only a message that “This upgrade expired on Lipiec 5, 2013”

  I would appreciate further help.
  Arek

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  sprawozdawca · Member · Jul 16, 2013 at 7:16 pm

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  Hi,

  How do I make sure that I am EXACT account/user?

  Arek

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  rachelmcr · Member · Jul 18, 2013 at 11:00 am

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  Hi Arek,

  To renew your domain mapping upgrade, you will need to be logged in with the same WordPress.com account that purchased the upgrade. When you go to Store > My Upgrades in your dashboard, you can look under the domain name “Domain: turystyka-medyczna.com” and it will say “Purchased by” and the name of the user who purchased the upgrade.

  If you aren’t sure what user account that is, you can check the users on your blog under Users > All Users in your dashboard.

  If you have any questions about this, please let me know!

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  sprawozdawca · Member · Jul 18, 2013 at 1:11 pm

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  Thank you very much for your help. Finally I have managed :)