Domain Renewal Issue

  • Unknown's avatar
    lemegrew · Member ·

    I do not wish to renew my domain. I have visited the ‘Manage Purchases’ tab as directed in the email, but there is not link to cancel the subscription. There is no saved credit card on file. How do I ensure this domain will NOT be renewed in 6 days. Thank you.

    The blog I need help with is: (visible only to logged in users)

  • staff-ozmodiar · Staff ·

    The issue is that the WordPress.com user account that you are posting from is not the owner of that upgrade.

    Typically this happens because you ended up with a second WordPress.com user account at some point and THAT account is the one that was used to purchase the upgrade. You will need to log into that second account in order to cancel the upgrade.

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