Domain renewal needed

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  pacificspirit2 · Member · Apr 9, 2013 at 3:42 pm

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  I need to renew my domain registration but it is showing as expired – there is no renew now button

  The blog I need help with is: (visible only to logged in users)

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  pacificspirit2 · Member · Apr 9, 2013 at 3:43 pm

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  Does anyone know how to renew an expired domain. I have already renewed it with budget names but it is showing as expired on WP.

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  auxclass · Member · Apr 9, 2013 at 3:52 pm

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  http://pacificspiritwear.ca/ loads fine for me

  have you also renewed your Domain Mapping? You need to be logged in as the EXACT account / name that owns the upgrade to renew it

  Dashboard >> Store >> My Upgrades >> Should show the expiration date and status and a renew button if you need to renew the domain mapping

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  pacificspirit2 · Member · Apr 9, 2013 at 4:36 pm

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  Hi Auxclass. I have tried to remap and just get a response that it is already mapped.

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  auxclass · Member · Apr 9, 2013 at 4:46 pm

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  I flagged this for the staff to help – they can look at your account I can’t

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  pacificspirit2 · Member · Apr 9, 2013 at 5:39 pm

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  Thanks
  A

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  staff-blorbo · Staff · Apr 9, 2013 at 10:07 pm

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  Only the user who owns the mapping upgrade can renew it.

  Alternatively, I can cancel the expired upgrade so you can purchase itself, but that will disrupt the blog until you re-purchase it.

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  pacificspirit2 · Member · Apr 9, 2013 at 10:29 pm

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  Im confused – I thought I did own the mapping

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  staff-blorbo · Staff · Apr 9, 2013 at 10:32 pm

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  No, the other user on the blog purchased and owns the domain mapping.

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  pacificspirit2 · Member · Apr 9, 2013 at 11:40 pm

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  Would that be Natasha?

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  staff-blorbo · Staff · Apr 9, 2013 at 11:50 pm

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  That is correct.