Domain Renewal – Now site is broken

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  danscofield · Member · Mar 16, 2015 at 8:04 pm

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  Renewed my site domain last month and now it seems to be broken. Originally had bought a domain, got a refund on that domain, and let it run out. Renewed the new domain last month and now it looks like it is reading the cancelled/old domain instead of the new/current one. Any help is appreciated — site has been down for weeks.

  Thanks!

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Mar 16, 2015 at 8:08 pm

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  This is what I see:

  Oh no! This blog’s domain thafanhood.com expired 19 days ago!

  I tagged this thread for Staff assistance as you purchased the domain through WordPress.COM. Please subscribe to it so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  pmciano · Member · Mar 17, 2015 at 4:49 pm

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  @danscofield

  You renewed thefanhoodblog.com, but thafanhood.com is still expired:

  https://thefanhood.wordpress.com/wp-admin/paid-upgrades.php?page=my-upgrades

  If you no longer need thafanhood.com, I can cancel it for you.

  Before I proceed, there are a few points I need to cover.

  If we cancel your domain, it can take up to several weeks for our domain registrar to release the domain, and we can’t guarantee that your domain will be available to you again, once canceled.

  If you want to keep using your domain, but you don’t want to use WordPress.com anymore, you don’t have to cancel it. Instead, you can move the domain to another site, using the Domain Administration tool under Store > Domains, at the bottom of the page.

  For more information on using the domain elsewhere, please see:

  http://en.support.wordpress.com/domains/domain-management/

  Once you confirm how you’d like to proceed, I will get started processing your transaction.

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  danscofield · Member · Mar 17, 2015 at 5:08 pm

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  No longer need thafanhood.com… that was the original refunded domain name (don’t know why that even exists still). I requested to have that cancelled weeks ago. I am ultimately looking for thafanhood.com to be cancelled and my blog to direct to thefanhoodblog.com and work, haha.

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  pmciano · Member · Mar 17, 2015 at 7:44 pm

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  @danscofield

  I’ve canceled thafanhood.com, as requested.

  Please clear your browser’s cache:

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  Let us know if you have any more questions :-)