Domain Renewal – Original User No Longer Employed w/ Company
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Hello there! I am getting an alert that integruseducationnow.com will expire on 10.14.16 and needs to be renewed at $26. I am happy to do so however I’m advised that only a specific user @ejaegerintegrus can process the renewal. Eli no longer works for our company and should no longer be the person to make these updates. I was able to get his username and password from him but would rather change the settings to have myself responsible for these functions. Can you please advise how to remedy this situation?
Thank you!
The blog I need help with is: (visible only to logged in users)
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Companies, groups and organizations of any kind do not own blogs.
Every WordPress.COM blog has a sole owner. It is the person with the WordPress.COM username account who registered the blog under that username account and a single associated email address, and who is the original Admin of the blogs registered under that username account.
You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard. The Admin login link to the dashboard for every blog hosted by wordpress.COM is:
http://NAME_OF_BLOG.wordpress.com/wp-admin/
* You will have to replace “name_of_blog” with the actual blog’s name in that URL.
After the blog’s owner logs in clicking this link should display all blogs registered under the same username account, including the hidden ones: https://dashboard.wordpress.com/wp-admin/index.php?page=my-blogs&show=hidden
If the blog’s owner does not see the blog here http://en.support.wordpress.com/my-blogs/ then they need to follow this guide > http://en.support.wordpress.com/my-blogs/#my-blogs-dashboard-visibility
If the log-in information is lost they need to visit https://en.wordpress.com/wp-login.php?action=lostpassword
If you do not have the required access you need to contact the employees who registered these accounts and sites under them and have them transfer the sites to your username account by using this process. http://en.support.wordpress.com/moving-a-blog/#transferring-your-blog-to-another-user-or-account
If you check each and every possible email address and account and are not successful gaining access to the blog(s) then you must complete the form for account recovery at this link https://en.wordpress.com/wp-login.php?action=recovery and submit it to the Account Recovery Staff, and provide proof ownership, so they can contact you by email ie. not on these public support forums, which are available to everyone with internet access.
Support Staff cannot breach the privacy policy and provide the log-in information. You have to provide proof ownership to Account Recovery Staff to gain access https://en.support.wordpress.com/account-recovery/
If you cannot provide proof ownership to Account Recovery Staff, so they can contact you by email ie. not on these public support forums, which are available to everyone with internet access, then you have reached a dead end.
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That’s all well and good, thank you for the response.
I am set up as an admin for the blog and the user in question is listed as a contributor. What do you do, when the person who is listed as the person who can renew the domain’s role is Contributor but is still the only person who can renew the domain info? Should I remove him from the blog users list entirely so that someone else can step in and renew the domain?
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Let’s ask Staff to assist you with sorting this out. I will type modlook into the sidebar tags on this thread for Staff help. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Please subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
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Hi there,
We see only the username who registered a domain as the owner of that domain, and only that username can make changes to the domain, including renewing it. Removing that user from your site won’t help, as the username owns the domain, not the site, so they’ll still own the domain.
The username who owns the domain can also request us to transfer the domain to another user on the site. If that username can post here to authorise it I can do that for you, though I’d prefer if the actual owner of that account makes the request and not you logged in as them :)
After I’ve transferred the domain you can then remove them as a user from your site and have them reset their password so you no longer have access to their username account.
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Hello,
I’m the original creator of the Integruseducationnow.com blog and I would like to transfer ownership to user mruizintegrus who originated this thread.Thank you,
Eli Jaeger
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Thank you for confirming. I’ve transferred the domain to the other account.
I didn’t notice that you also own the site itself, as you’re set to a contributor and it should not be possible for a site owner to be anything but the admin. There was a bug some time ago that allowed this, though, so that’s probably how it happened.
To transfer ownership of the site itself to another user, please go to this page:
https://integruseducation.wordpress.com/wp-admin/index.php?page=my-blogs
If you hover your mouse over the site title you should see a Transfer Blog option. You can click that to transfer the entire site to another account and remove your account as a user at the same time.
If you don’t see that option I might need to set you back to an Administrator role first, so let me know if you need any help with this.
I do recommend you take this step as well, as certain actions can only be performed by the site owner and not by other admins, so this will give the other account complete control over the site.
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Currently private registration for the domain is disabled. I will need you to update the domain contact details to your correct information before I can re-enable it. You can find instructions to do that here:
Update Contact Information for a Domain
Let me know once you’ve done that and I can re-enable the private registration on the domain so your contact information is not publicly visible.
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@kokkieh A question for you:
Does @ejaegerintegrus need to transfer the domain ownership to me before I can update the Contact Information for the Domain? Or does he need to update the Contact Information for the Domain first? I ask because when I go to update the Contact Information for the Domain it asks to resend a verification email, if @ejaegerintegrus is still the person owning that domain no one will receive that verification email because that’s associated with his old email address that no longer exists.
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The domain has already been transferred to you so you should be able to update the contact information. Even with an unverified email you should be able to change the information, and when you add your own email a new verification email will be sent there.
Let me know if you’re completely unable to change it, then I can update the email address for you so you can verify and update the rest. Should the email be the one for your WordPress.com account, or something else? Type the email on its own line here and it will be hidden from the public view, but I’ll be able to see it.
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@kokkieh I have updated my contact information (though the site says it could take some time for the change to reflect online) and have requested for the verification email. I’ve requested it a number of times now but have still not received it. And yes, I have checked my junk mail just in case.
I also updated payment information and submitted payment however I did not receive a payment confirmation email or receipt and none are showing in my billing history despite the renewal listing as a purchase. A receipt is mandatory for this transaction as I need to pass this payment along to our accounting department.
I’m sorry to say this, but this whole process has been quite inconvenient and I truly hope we can get this resolved ASAP.
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It looks like you did not enter the phone number correctly, causing the changes to be rejected by our registrar. As explained in the instructions I linked to above, the phone number must be formatted as +1.555-555-5555
I was able to change the name and email information using the information in your account with us, but you’ll need to please update the phone number again. Please make sure to enter it in the correct format, or it again won’t save.
I’ve just tried resending the verification email to the correct address this time – because your changes were rejected the verification email was being sent to the old address. Can you please check for it again?
I don’t know why you didn’t receive a receipt via email, but the domain has been renewed, and I can see the receipt, dated October 7, on the billing history page. I have resent that as well.
https://wordpress.com/me/billing/
I’m sorry to say this, but this whole process has been quite inconvenient and I truly hope we can get this resolved ASAP.
I apologise for the inconvenience. However, domain ownership transfer is a complicated process with many technical and regulatory requirements. I assure you this is far less inconvenient than it would be to lose your domain because we skipped a few steps to make the process simpler.
Our registrar also has their own requirements, for example the formatting of the phone number, which we cannot get around no matter how much we want to, and believe me when I say we’ve tried many times over the years.
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@kokkieh Thank you for updating the information and re-sending the verification email. It does however look like you misspelled my email address so I updated the contact information again today and was able to finally verify the email address.
Thank you also for sending the payment receipt as that was a crucial part of this process.
From here it looks like everything has been resolved, I appreciate your help.
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Sorry about mistyping the email. I can confirm that everything is good with your domain now. Privacy has also been re-enabled.
I apologise again that this is such a process. We’re doing our best to simplify it, but there are many things we must do that we cannot omit :)
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