Domain Renewal & Transfer

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  priestsj · Member · Aug 11, 2017 at 6:19 pm

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  Can I renew a domain included with my wordpress.com plan so I can use it with my wordpress.org plan?

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Aug 11, 2017 at 6:49 pm

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  Do you see this?

  Warning! Domain mapping upgrade for this domain not found. Please log in https://wordpress.com/wp-login.php and go to the Domains Upgrades page of your blog to use this domain.

  re: renewing upgrades

  You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, renew or cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Managing Domains https://en.support.wordpress.com/manage-purchases/#managing-domains

  If you are not logged in under the correct username account clear your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache and cookies https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies and then login under the correct username account.

  If you do not have the required access you need to contact the person who registered the account and site under it and have them transfer the sites to your username account by using this process. http://en.support.wordpress.com/moving-a-blog/#transferring-your-blog-to-another-user-or-account

  The owner of the site can transfer the site (and/or upgrades) to another account by adding another username account as an Admin. https://en.support.wordpress.com/user-roles/#administrator

  Change Credit Card Details
  https://en.support.wordpress.com/change-credit-card-details/

  If you have any difficulties type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  gemmacevans · Member · Aug 14, 2017 at 10:32 am

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  Hi priestsj,

  Your Premium plan includes access to email and Live Chat support. If you get in touch with us here we’ll be happy to look at your options:

  https://wordpress.com/help/contact

  Please also mention which domain you would like to use on your WordPress.org site.

  Thanks :)