Domain renewal when website transferred to wordpress.org

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  davidjfranco · Member · Dec 17, 2019 at 8:02 pm

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  Hi,

  I need help renewing my domain which expires in just 12 days.

  I originally purchased my domain via wordpress.com but subsequently transferred my website to wordpress.org and bluehost.

  Now I am receiving emails from wordpress.com on the one hand, and bluehost on the other hand, saying my domain is about to expire and that I should contact Automattic Inc to renew my domain.

  I have checked Automattic’s website and nowhere does it give the option to renew, whereas when I go my wordpress.com account it no longer lists my domain in my plans because I transferred the website to wordpress.org/bluehost.

  Now I am faced with the real prospect of my domain expiring.

  Please can anyone advise?

  Many thanks,
  David

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  supernovia · Staff · Dec 17, 2019 at 9:16 pm

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  Hi David, can you let us know what the domain is? We’ll look it up and see what we can find.

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  davidjfranco · Member · Dec 17, 2019 at 9:47 pm

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  Hi,

  The domain is http://www.international-portal.com

  Many thanks for your help,
  David

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  staff-blorbo · Staff · Dec 17, 2019 at 10:24 pm

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  The domain is registered under a different account here.

  You’ll need to log in as the WordPress.com account which owns the domain, then you’ll be able to renew it from https://wordpress.com/me/purchases

  To do so, simply log out of WordPress.com, then log back in using the email address that the renewal notice from us is being sent to.

  If you don’t recall the password to that account, we have a few options for you at https://en.support.wordpress.com/account-recovery/