Domain renewed but shows as suspended

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  psignoret · Member · Mar 12, 2022 at 12:44 am

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  We have renewed our site’s domain name (a custom domain purchased with wordpress.com) one day ago. The expiration date shows as updated , but the domain is still listed as ‘Suspended’ under Upgrades > Domains, visiting the URL fails, and DNS resolution fails as well. Does something need to be done to take the domain out of the ‘Suspended’ state?

  Thanks!

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

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  staff-blorbo · Staff · Mar 12, 2022 at 6:16 pm

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  That domain belongs to a different account here, not the one you’re currently logged in under.

  We can help, but we’ll need to hear from the account which owns the domain first.

  If you do not recall the password for the correct account, we have some options for you at https://wordpress.com/support/account-recovery/

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  patsignoret · Member · Mar 12, 2022 at 6:34 pm

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  Hi, I’m the owner for the domain in question. Same question as @psignoret. Thanks!

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  staff-blorbo · Staff · Mar 12, 2022 at 6:39 pm

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  Excellent, I have re-sent the domain’s verification email. :)

  Please click the link in that email to complete the process.

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  patsignoret · Member · Mar 12, 2022 at 7:27 pm

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  Done, thanks!

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  staff-blorbo · Staff · Mar 12, 2022 at 8:00 pm

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  Excellent, the domain is now active. :)