Domain – "This webpage is not available"

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  jacobt2i · Member · Mar 24, 2015 at 5:02 pm

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  Hi,

  I bought a domain through Google (jacobcullum.com), then mapped the domain to my WP website (jacobcullum.wordpress.com) through the WP store. After changing the DNS, I waited for the changes to take effect–knowing that it could take up to 72 hours. However, within a few minutes my site had the new domain, and I was a happy customer. However, hours later (just now) the domain suddenly started displaying the message “This webpage is not available,” and that “The server at jacobcullum.com can’t be found, because the DNS lookup failed.” I couldn’t find any threads detailing issues about the domain working at first, and then failing to connect later on. I tried multiple browsers, and nothing worked.

  -Jacob

  The blog I need help with is: (visible only to logged in users)

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  siobhyb · Member · Mar 24, 2015 at 7:21 pm

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  Hi there.

  It looks like the changes to your domain are still propagating throughout the web. I’ve taken a look at jacobcullum.com and here’s a screenshot of what I’m seeing on my end:
  https://cloudup.com/cRXcZJAjBqW

  Everything looks to be setup and working correctly on my end. It can take up to 72 hours (though usually much less) for new information about a domain to propagate throughout the web. The resulting propagation time can lead to a delay in being able to view your site at its new domain, and is what I believe is causing the error you’re seeing.

  If you’re still having trouble viewing your site, please try clearing your browser’s cache and cookies:
  http://en.support.wordpress.com/browser-issues/#clear-your-cache-and-cookies

  Please let me know if you’re still having trouble viewing your site after the propagation time, or if have any more questions or concerns. I’ll be happy to help further.

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  jacobt2i · Member · Mar 25, 2015 at 7:22 pm

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  Howdy,

  Hmm, okay. It’s been showing up on and off, so maybe that’s why. Currently, it’s working on my phone but not on either my laptop or my desktop (PC and Mac, respectively).

  I’ve actually tried clearing the cache at various points, and it hasn’t worked.

  Sounds good–after 72 hours have passed completely, I’ll let you know if I’m still having trouble.

  Thank you!
  Jacob

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  siobhyb · Member · Mar 26, 2015 at 12:14 am

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  Hi Jacob.

  Sounds good! Do let us know if you’re still seeing the error message after the propagation time and I’ll help troubleshoot this with you further.