Domain Transfer

  • Unknown's avatar

    Hi! I recently moved a domain over from WordPress to Google. The transfer went through successfully earlier today and although I deleted my wordpress site, I’m still getting a message when I point to 44sidney.com that says:

    Something unexpected happened while accessing this website. It looks like it doesn’t have an active domain connection upgrade to link the requested domain name to the WordPress.com site.

    If this is your domain name and it has recently stopped working, it’s possible that your plan or domain may have expired. Please log in to your WordPress.com account and review the status of your plan and domain.’

    (I’ve since created a simple Google site and am confused as to why I get this error message through wordpress instead of my new Google site)

    WP.com: Unknown
    Jetpack: Unknown
    Correct account: Unknown

    The blog I need help with is: (visible only to logged in users)

  • Hi there,

    I can confirm that 44sidney.com has successfully been transferred to Google Domains. Because of this we are no longer in control of it and cannot access or troubleshoot your domain settings.

    In this case we recommend that you contact Google Domains support for assistance with correctly connecting this domain to your new hosting account.

    Also I noted that you deleted https://44sidney.wordpress.com/ but I do not see that you exported content from that site. When you redirect your domain to a new provider this does not automatically move your WordPress site. That needs to be handled in a separate step as explained here: https://wordpress.com/support/export/#export-content-to-another-word-press-site

    If you need to restore https://44sidney.wordpress.com/ so that you can move content to your new provider please let us know, thanks.

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