domain transfer

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  carleehughes97 · Member · Jul 27, 2023 at 6:40 pm

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  Hello, today I launched my website and subscribed to a basic plan so that I could transfer a domain from shopify to wordpress. I’ve since renewed (it was going to expire on the 30th) and unlocked the domain on shopify, and I received my code to transfer; but so far I have been unable to complete the transfer process and keep getting the ‘Your domain is still locked. If you’ve already unlocked it, wait a few minutes and try again’ message. It has been over 30 minutes now and I am concerned that there may be an issue.

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  geekinthegirl · Member · Jul 28, 2023 at 2:14 pm

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  Hi there!

  Thanks so much for reaching out. It can indeed take a little while for the domain unlock process to complete after it’s been initiated.

  I can see here that the domain peachwicks.ca is registered with us and working well. Was the domain you’re looking to transfer to us peachwicks.com?

  Let us know, and we’ll be happy to take a closer look.

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  carleehughes97 · Member · Jul 28, 2023 at 2:47 pm

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  Yes the domain I’m trying to transfer is peachwicks.com. I’ve checked again today to see if it says unlocked, but it’s still giving me the same message.

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  supernovia · Staff · Jul 28, 2023 at 10:12 pm

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  Hi @carleehughes97, I’m still seeing this on my side too:

  Domain Status: clientTransferProhibited https://icann.org/epp#clientTransferProhibited
  
  Domain Status: clientUpdateProhibited https://icann.org/epp#clientUpdateProhibited

  We can’t transfer them with that status in place. Can you contact Shopify to see why it’s not unlocking properly? They should be able to spot whatever is blocking it. Once that status lifts, you should be able to initiate the transfer.

  This may be helpful info, too; basically, you should still be able to transfer, but you’ll want to hurry.

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  carleehughes97 · Member · Jul 28, 2023 at 11:06 pm

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  I’ve contacted their support just waiting to hear back, thank you for the info!

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  aisajib · Member · Jul 29, 2023 at 7:13 am

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  Hi there!

  I’ve contacted their support just waiting to hear back, thank you for the info!

  You’re welcome! Please let us know if there’s anything else we can help you with when there’s an update from their end.

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  carleehughes97 · Member · Aug 3, 2023 at 11:54 pm

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  So support got back to me, and despite appearing to have been unlocked on their end – when they checked internally there was an issue which has since been resolved and now the transfer is in progress. That being said, when I purchased the plan to launch my website here – it included a free transfer (from what I understood) and unfortunately it didn’t end up being free because of the delay… so my final question is would I be able to get a refund for that additional charge?

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  staff-totoro · Staff · Aug 4, 2023 at 12:36 am

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  Hi there,

  Sorry to hear about the domains confusion, that sounds pretty frustrating! On this end I’ve refunded the transfer as it should have been uncharged. You can confirm here: https://wordpress.com/me/purchases/billing/

  Refunds can officially take 7-10 business days, but depending on your credit card you may not see it for a billing cycle or two, so you may need to check with them to confirm.

  Hope that helps. Please let us know if you have any more questions.